Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • youse cuts ombudsman calls 91% with Genesys

    Taiolor Morais Director of Technology and Operations

  • Princeton University moves to the cloud in weeks with Genesys

    Jen Whiting Customer Service Manager

  • Vattenfall cuts call wait times to 15 seconds with Genesys

    Lars Eriksson Head, Demand Team, VCSN

  • Banzai cuts waiting times by 50% with Genesys

    Alessandro Cernigliaro Chief Operating Officer

  • BARMER automates 80% of inquiries with Genesys Engage

    Jörg Kaiser Head of Call Centers

  • Blinds.com boosts agent productivity by 25% with Genesys

    Martin Claggett Director of Operations

  • Blue Insurance forecasts 10% headcount savings with Genesys

    Shane Kinahan Head of Contact Centre

  • BlueLink boosts productivity 7% with Genesys

    Marc Breiner Director of Operations

  • bpost deploys Genesys IVR in 6 weeks to cut call-handling delays

    Wim De Groeve Operations and Organization Manager

  • Camden Property Trust improves 24/7 service with Genesys

    Alison Hall Director

  • Campus USA Credit Union cuts email response time to under 5 minutes with Genesys

    Jennifer Willis Contact Center Branch Manager

  • CAPITAL Card simplifies 500,000 monthly calls with Genesys

    Jill Point Senior Vice President

  • Cegeka improves SLA response times by 90% with Genesys

    Luc Greefs Director Shared Delivery Services

  • Celadon improves driver routing and boosts primary-manager access to 75% with Genesys

    Mike Gabbei Chief Information Officer

  • Clínica Dávila answers 50% more calls with Genesys

    Valenzuela Meneses Remote Channel Assistant Manager
FeaturedCustomers has 2,129,546+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.