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496 Genesys Case Studies

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  • Akbank differentiates customer experience with video engagement and social media

    Ender DurukanSenior VP Contact Centers

  • Empowering a member-first culture

    Amanda PrellDirector Contact Center Experience

  • Pushing passenger experiences to new heights

    Tal FridmanOperations and Business Development Director

  • Truckload carrier consolidates contact center operations

    Mike GabbeiChief Information Officer

  • Delivering superior self-service to improve customer experience in Healthcare

    Valenzuela MenesesRemote Channel Assistant Manager

  • Collection House boosts contact center productivity with QPC

    Anthony RivasCEO

  • How Communications Disorders Technology, Inc., relies on Genesys to screen callers for hearing loss

    Alex CrowleyProject Manager for the National Hearing Test

  • Genesys helps Corona Direct sell more and automate business processes

    Philippe NeytCommercial Director

  • Credit Union Australia Welcomes More Customers with Genesys

    Paul CahillHead of Digital Experience

  • Happier Customers and Higher Agent Productivity

    Natalya DenisovaContact Center Director

  • Datamétrica transforming service operations for dramatically improved results

    Alberto PortoExecutive Director

  • Diabetes Victoria boosts contact center capacity with QPC

    Lalith AbeysenaChief Operating Officer

  • Dubai Municipality leverages all-in-one customer engagement software suite as platform for ongoing contact center innovation

    Ahmed KajoorDirector of Information Technology Department

  • Creating a customer-centric environment at EmblemHealth

    Kevin LincolnDirector of Telecommunications and Call Center Technologies

  • Eircom consolidates its contact centre for seamless self-service and right-first-time agent routing

    John LushHead of Customer
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