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496 Genesys Case Studies

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  • Russcollector Selects Genesys to Serve as a Linchpin in their Success

    Alexander Bogachenko CIO, Russcollector

  • Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey

    Kamil Jagodziński Chief Customer Officer

  • Beneva achieves a 94% employee satisfaction score after migrating to Genesys Cloud

    Dominique Proulx Director, Omnichannel

  • Truckload carrier consolidates contact center operations

    Mike Gabbei Chief Information Officer

  • Delivering superior self-service to improve customer experience in Healthcare

    Valenzuela Meneses Remote Channel Assistant Manager

  • Collection House boosts contact center productivity with QPC

    Anthony Rivas CEO

  • How Communications Disorders Technology, Inc., relies on Genesys to screen callers for hearing loss

    Alex Crowley Project Manager for the National Hearing Test

  • Genesys helps Corona Direct sell more and automate business processes

    Philippe Neyt Commercial Director

  • Credit Union Australia Welcomes More Customers with Genesys

    Paul Cahill Head of Digital Experience

  • Happier Customers and Higher Agent Productivity

    Natalya Denisova Contact Center Director

  • Datamétrica transforming service operations for dramatically improved results

    Alberto Porto Executive Director

  • Diabetes Victoria boosts contact center capacity with QPC

    Lalith Abeysena Chief Operating Officer

  • Dubai Municipality leverages all-in-one customer engagement software suite as platform for ongoing contact center innovation

    Ahmed Kajoor Director of Information Technology Department

  • Creating a customer-centric environment at EmblemHealth

    Kevin Lincoln Director of Telecommunications and Call Center Technologies

  • Eircom consolidates its contact centre for seamless self-service and right-first-time agent routing

    John Lush Head of Customer
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