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577 Genesys Case Studies

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  • Presbyterian boosts agent utilization 33% with Genesys Workforce Engagement Management

    Lourdes Nevarez Director of Workforce Strategy

  • Rabobank passes 1 million chat interactions with Genesys

    Henry van Veldhuizen Unified Communications Product Manager

  • Welsh Water improves service for 1.2 million households with Genesys

    Chris Jones Finance Director, Welsh Water

  • Clínica Dávila answers 50% more calls with Genesys

    Valenzuela Meneses Remote Channel Assistant Manager

  • Collection House boosts outbound calls 42% in four months with Genesys

    Anthony Rivas CEO

  • Communications Disorders Technology makes hearing test changes in under an hour with Genesys

    Alex Crowley Project Manager for the National Hearing Test

  • Corona Direct answers 80% of calls in 20 seconds with Genesys

    Philippe Neyt Commercial Director

  • Credit Union Australia boosts website chat conversion to 4% with Genesys

    Paul Cahill Head of Digital Experience

  • Credit Bank of Moscow boosts contact center efficiency 900% with Genesys

    Natalya Denisova Contact Center Director

  • Datamétrica cuts manual request selection from 43 minutes to zero with Genesys

    Alberto Porto Executive Director

  • Diabetes Victoria boosts contact center productivity by 25% with Genesys

    Lalith Abeysena Chief Operating Officer

  • Dubai Municipality scales to 3 contact centers with Genesys

    Ahmed Kajoor Director of Information Technology Department

  • EmblemHealth optimizes service for 3.4 million members with Genesys

    Kevin Lincoln Director of Telecommunications and Call Center Technologies

  • Eircom improves IVR customer satisfaction by 7% with Genesys

    John Lush Head of Customer

  • Grupo Omnilife boosts customer retention by 25% with Genesys

    Carlos Flores Customer Care Sub-Director
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