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496 Genesys Case Studies

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  • Russcollector Selects Genesys to Serve as a Linchpin in their Success

    Alexander Bogachenko CIO, Russcollector

  • Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey

    Kamil Jagodziński Chief Customer Officer

  • Beneva achieves a 94% employee satisfaction score after migrating to Genesys Cloud

    Dominique Proulx Director, Omnichannel

  • Omnilife turned to Genesys seeking to increase sales

    Carlos Flores Customer Care Sub-Director

  • All-in-one communications solution replaces disjointed infrastructure at credit union

    Cameron Piercefield Vice President of Technology

  • Fraser Health - Customer Case Study

    Thomas Quigley Contact Center Director

  • Improved candidate engagement makes harambee a force for social change

    Jacques Jonker Head of Contact Center

  • Genesys SIP-based Routing Solutions Support Home Credit China Rapid Expansion of Business Coverage

    Schneh Ying Wan Chief Operating Officer

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor Buinitsky Deputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Car dealer centralizes contact center to boost after-sales business volumes and improve customer

    Sharon Adams Sales and Service Manager

  • Genesys builds trusted relationships between customers and agents

    Doug Kaplan Director of Customer Success

  • Ingosstrakh Updates its Contact Center with the Genesys Customer Experience Platform

    Olga Sukhova Head, Contact Center

  • Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers

    Irma Mitchell Customer Service Representative

  • Jawwal selects Genesys Voice Platform to support its business needs

    Eyad Nabhan Head of the Integration & Development Department

  • K-Electric making a contact center transformation shine

    Hasham Khan Sherwan General Manager, Customer Service
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