453 Genesys Case Studies

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  • Redesigning the life insurance experience

  • Rabobank passes one-million chat interactions milestone while using the power of mobile banking

  • Growing financial services firm delivers on next-gen customer demands with PureCloud by Genesys

  • Eircom consolidates its contact centre for seamless self-service and right-first-time agent routing

  • Omnilife turned to Genesys seeking to increase sales

  • All-in-one communications solution replaces disjointed infrastructure at credit union

  • Fraser Health - Customer Case Study

  • Improved candidate engagement makes harambee a force for social change

  • Genesys SIP-based Routing Solutions Support Home Credit China Rapid Expansion of Business Coverage

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

  • Car dealer centralizes contact center to boost after-sales business volumes and improve customer

  • Genesys builds trusted relationships between customers and agents

  • Ingosstrakh Updates its Contact Center with the Genesys Customer Experience Platform

  • Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers

  • Jawwal selects Genesys Voice Platform to support its business needs