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577 Genesys Case Studies

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  • Bradesco Next handles 85% of inquiries with Genesys

    Eder Gonzaga Head of Customer Experience and Artificial Intelligence

  • U.S. Cellular doubles on-time replenishments with Genesys SMS reminders

  • APM boosts customer experience with Genesys and cuts response time by 60%

    Michael McBride General Manager

  • FORUM Credit Union cuts system maintenance costs by 20% with Genesys

    Cameron Piercefield Vice President of Technology

  • Fraser Health reduces call handle time by 15% with Genesys

    Thomas Quigley Contact Center Director

  • Harambee boosts candidate engagement 30x with Genesys

    Jacques Jonker Head of Contact Center

  • Home Credit China boosts business growth over 100% yearly with Genesys

    Schneh Ying Wan Chief Operating Officer

  • Home Credit Bank cuts internet request handling time from 1 hour to 15 minutes with Genesys

    Egor Buinitsky Deputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Inchcape boosts inbound after-sales calls by 30% with Genesys

    Sharon Adams Sales and Service Manager

  • InfoArmor boosts 85% of calls answered within 20 seconds with Genesys

    Doug Kaplan Director of Customer Success

  • Ingosstrakh reduces call connection time to 5-7 seconds with Genesys

    Olga Sukhova Head, Contact Center

  • InspiriTec supports 40+ CSRs with Genesys cloud contact center and JAWS integration

    Irma Mitchell Customer Service Representative

  • Jawwal cuts voice application development time by 50% with Genesys

    Eyad Nabhan Head of the Integration & Development Department

  • K-Electric cuts average handling time 13% with Genesys

    Hasham Khan Sherwan General Manager, Customer Service

  • Lianjia boosts digital engagement 400% with Genesys

    Ge Ming Senior Manager, Contact Center
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