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496 Genesys Case Studies

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  • Integrated service with reductions in costs, gains in productivity and improved customer experience in a SIP environment

    Fabiano Meira Dourado Nunes Director of Customer Services

  • Education loan servicer improves borrower experience with omnichannel customer engagement

    Don Bertie CIO

  • BARMER builds a user-friendly digital front door

    Jörg Kaiser Head of Call Centers

  • All-in-one communications solution replaces disjointed infrastructure at credit union

    Cameron Piercefield Vice President of Technology

  • Fraser Health - Customer Case Study

    Thomas Quigley Contact Center Director

  • Improved candidate engagement makes harambee a force for social change

    Jacques Jonker Head of Contact Center

  • Genesys SIP-based Routing Solutions Support Home Credit China Rapid Expansion of Business Coverage

    Schneh Ying Wan Chief Operating Officer

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor Buinitsky Deputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Car dealer centralizes contact center to boost after-sales business volumes and improve customer

    Sharon Adams Sales and Service Manager

  • Genesys builds trusted relationships between customers and agents

    Doug Kaplan Director of Customer Success

  • Ingosstrakh Updates its Contact Center with the Genesys Customer Experience Platform

    Olga Sukhova Head, Contact Center

  • Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers

    Irma Mitchell Customer Service Representative

  • Jawwal selects Genesys Voice Platform to support its business needs

    Eyad Nabhan Head of the Integration & Development Department

  • K-Electric making a contact center transformation shine

    Hasham Khan Sherwan General Manager, Customer Service

  • Lianjia.com partners with Genesys to deliver an omnichannel customer experience for their online to offline real estate business

    Ge Ming Senior Manager, Contact Center
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