Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Riachuelo boosts customer satisfaction 60% with Genesys

  • Visaya KPO scales 6,500% with Genesys and virtually no downtime in 12 years

    Butch E. Valenzuela President and CEO

  • Beyond Bank boosts CSAT from 89% to 92% with Genesys Cloud

    Brent Alexander National Manager, Customer Relationship Center

  • Lianjia boosts digital engagement 400% with Genesys

    Ge Ming Senior Manager, Contact Center

  • Liberty Videocon General Insurance boosts first call resolution by 94% with Genesys

    Ankur Ahuja National Head Customer Experience

  • Mairie de Vincennes reduces queue times for 22 agents with Genesys

    Laetitia Henry Director of the Unique Welcome Centre

  • Mobily boosts SLA achievement to 92% with Genesys

    Sary Shukry Head of Operation Development, Complaint Management, and Mobile Number Portability

  • MOHELA boosts outbound call capacity 3x with Genesys

    Don Bertie CIO

  • NEC Fielding cuts customer engineer deployment time by one-third with Genesys

    Hisashi Nakatsukasa Manager, Customer Support Division

  • NEC Personal Computers doubles response rates with Genesys

    Masahiko Nishi Manager, ICT Strategy Division

  • Neutron Industries boosts sales conversions 29% with Genesys

    Nathan Schnell Director of Business Intelligence

  • Personal Paraguay records 100% of calls with Genesys

    Carmen Malgarejo Contact Center Manager

  • Optimind Winter cuts IVR handling time by 50% with Genesys

    Thibaud Hager Director of Employee Benefits

  • Palmia answers 95% of calls within 30 seconds with Genesys

    Riitta Karvinen Director

  • Philips supports 2,000+ clinicians worldwide with Genesys PureConnect Cloud

    Erwin Thomas Senior Director of the Customer Care Solutions Center
FeaturedCustomers has 2,129,592+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.