Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Bradesco Next becomes part of daily life for Brazil’s millennials

    Eder Gonzaga Head of Customer Experience and Artificial Intelligence

  • Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

    Edgar Celaya Director of Sales and Contact Center

  • All-in-one contact center suite helps credit union expand

    Jennifer Willis Contact Center Branch Manager

  • Fast-growing real estate trailblazer uses PureCloud by Genesys to support nationwide franchise network

    Clifton Wareham Manager of Operations

  • Proximus lifts efficiency and optimizes service business

    Suzanne Schoningh Operations Project Manager

  • Rabobank passes one-million chat interactions milestone while using the power of mobile banking

    Henry van Veldhuizen Unified Communications Product Manager

  • Growing financial services firm delivers on next-gen customer demands with PureCloud by Genesys

    Daren Jackson CEO

  • Recsa upgrades customer experience platform to reduce costs, and increase productivity

    Francisco O'Ryan General Manager

  • República AFAP Partners with Genesys to Deliver Superior Customer Service

    Diego Moles Sales Manager

  • Genesys Customer Experience Platform helps Schneider Electric agents build better customer relationships worldwide

    Jean-Pierre Nicolas Customer Care Excellence Program Manager

  • Skylark restaurants serve up smooth and speedy order service to hungry customers

    Masashi Iwasa Room Service Telephone Center Team Room Service Operation Group, Field Operation Division

  • Russian insurance group centralizes its contact center and sees service levels soar in tandem with huge rise in operational efficiency

    Georgy Chudayev Integrated Contact Center Director

  • Saudi Telecom Company digital service with a vital human touch

    Riyadh Alonazi General Manager, Customer Care Centers

  • Swisscom improves productivity while helping customers more quickly with innovative self-service app

    Vanna Breda Head of Interaction Experience & Innovation Topics

  • Teachers Mutual Bank supports growth, improves customer service standards with PureConnect

    Gerard Smith Senior Manager Digital
FeaturedCustomers has 2,071,252+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.