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577 Genesys Case Studies

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  • Belgacom cuts repeat calls from 14% to 9% with Genesys

    Gerry Cools Manager, Sales Strategy and Development, Belgacom

  • Woolworths Finance Shared Services cuts invoice query resolution by 99% with Genesys Cloud CX

    Robert Fellowes Customer Focused Transactions Services Lead

  • Recsa Chile cuts transfer errors from 9% to 0.2% with Genesys

    Francisco O'Ryan General Manager

  • Proximus boosts efficiency by 5% with Genesys

    Suzanne Schoningh Operations Project Manager

  • Rabobank passes 1 million chat interactions with Genesys

    Henry van Veldhuizen Unified Communications Product Manager

  • Rapid Financial Solutions boosts self-service to 30% with Genesys

    Daren Jackson CEO

  • República AFAP boosts customer satisfaction 30% with Genesys

    Diego Moles Sales Manager

  • Schneider Electric achieves 86% first call resolution with Genesys

    Jean-Pierre Nicolas Customer Care Excellence Program Manager

  • Skylark cuts order call times by 15% with Genesys

    Masashi Iwasa Room Service Telephone Center Team Room Service Operation Group, Field Operation Division

  • SOGAZ Insurance Group halves wait times with Genesys

    Georgy Chudayev Integrated Contact Center Director

  • Saudi Telecom Company more than doubles agent productivity with Genesys

    Riyadh Alonazi General Manager, Customer Care Centers

  • Swisscom reduces contact center workload by up to 125,000 work hours annually with Genesys

    Vanna Breda Head of Interaction Experience & Innovation Topics

  • Teachers Mutual Bank cuts loan processing from over a week to 30 minutes with Genesys

    Gerard Smith Senior Manager Digital

  • Telecom Italia boosts productivity 6% with Genesys

    Paolo Chiozza Director, Enterprise Caring Services

  • TelecomExpress boosts agent utilization to over 80% with Genesys

    Vyacheslav Beketov Chief Operating Officer
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