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496 Genesys Case Studies

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  • Connecting Global Support in the Cloud with the Genesys Customer Experience Platform

    Lee Congdon CIO, Red Hat, Inc

  • Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion

    Conrad Dickson General Manager – ICT

  • Uniting sales and customer service

    Jonas Kristensen Business Optimisation Manager

  • Fast-growing real estate trailblazer uses PureCloud by Genesys to support nationwide franchise network

    Clifton Wareham Manager of Operations

  • Proximus lifts efficiency and optimizes service business

    Suzanne Schoningh Operations Project Manager

  • Rabobank passes one-million chat interactions milestone while using the power of mobile banking

    Henry van Veldhuizen Unified Communications Product Manager

  • Growing financial services firm delivers on next-gen customer demands with PureCloud by Genesys

    Daren Jackson CEO

  • Recsa upgrades customer experience platform to reduce costs, and increase productivity

    Francisco O'Ryan General Manager

  • República AFAP Partners with Genesys to Deliver Superior Customer Service

    Diego Moles Sales Manager

  • Genesys Customer Experience Platform helps Schneider Electric agents build better customer relationships worldwide

    Jean-Pierre Nicolas Customer Care Excellence Program Manager

  • Skylark restaurants serve up smooth and speedy order service to hungry customers

    Masashi Iwasa Room Service Telephone Center Team Room Service Operation Group, Field Operation Division

  • Russian insurance group centralizes its contact center and sees service levels soar in tandem with huge rise in operational efficiency

    Georgy Chudayev Integrated Contact Center Director

  • Saudi Telecom Company digital service with a vital human touch

    Riyadh Alonazi General Manager, Customer Care Centers

  • Swisscom improves productivity while helping customers more quickly with innovative self-service app

    Vanna Breda Head of Interaction Experience & Innovation Topics

  • Teachers Mutual Bank supports growth, improves customer service standards with PureConnect

    Gerard Smith Senior Manager Digital
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