453 Genesys Case Studies

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  • Otkritie Group improves customer service with call center unification and next-generation IVR capabilities

  • How an online retailer integrated email, phone, and chat

  • Shifting power back to survivors

  • Fast-growing real estate trailblazer uses PureCloud by Genesys to support nationwide franchise network

  • Proximus lifts efficiency and optimizes service business

  • Rabobank passes one-million chat interactions milestone while using the power of mobile banking

  • Growing financial services firm delivers on next-gen customer demands with PureCloud by Genesys

  • Recsa upgrades customer experience platform to reduce costs, and increase productivity

  • República AFAP Partners with Genesys to Deliver Superior Customer Service

  • Genesys Customer Experience Platform helps Schneider Electric agents build better customer relationships worldwide

  • Skylark restaurants serve up smooth and speedy order service to hungry customers

  • Russian insurance group centralizes its contact center and sees service levels soar in tandem with huge rise in operational efficiency

  • Saudi Telecom Company digital service with a vital human touch

  • Swisscom improves productivity while helping customers more quickly with innovative self-service app

  • Teachers Mutual Bank supports growth, improves customer service standards with PureConnect