453 Genesys Case Studies

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  • Scaling CX operations with one consolidated system

  • Elevating customer experience in food delivery

  • Advancing automated, empathetic and seamless collections

  • Teachers Mutual Bank supports growth, improves customer service standards with PureConnect

  • Business process automation creates new value for Telecom Italia

  • TelecomExpress uses Genesys to automate resource planning and agent scheduling to reach and exceed service and productivity targets

  • Telegate uses advanced technology to become a service provider of the future

  • Telekom Deutschland finds the way to an unbeatable customer experience with faster and more convenient service

  • Telekom Romania gets innovation advantage

  • Genesys helps Telenor improve employee performance while increasing customer satisfaction

  • Delivering innovative, customer-centric call center solutions built on Genesys

  • Telstra Optimises Employee Engagement to Better Handle Customer Service Requests

  • Total Wine & More pairs beer, wine, and spirit enthusiasts with a new release of customer engagement

  • Agent workload redistribution improves customer service and employee satisfaction

  • Holiday Travel Leader Transat Consolidates Contact Center Operations Across Five Countries