Scaling CX operations with one consolidated system
Elevating customer experience in food delivery
Advancing automated, empathetic and seamless collections
Teachers Mutual Bank supports growth, improves customer service standards with PureConnect
Business process automation creates new value for Telecom Italia
TelecomExpress uses Genesys to automate resource planning and agent scheduling to reach and exceed service and productivity targets
Telegate uses advanced technology to become a service provider of the future
Telekom Deutschland finds the way to an unbeatable customer experience with faster and more convenient service
Telekom Romania gets innovation advantage
Genesys helps Telenor improve employee performance while increasing customer satisfaction
Delivering innovative, customer-centric call center solutions built on Genesys
Telstra Optimises Employee Engagement to Better Handle Customer Service Requests
Total Wine & More pairs beer, wine, and spirit enthusiasts with a new release of customer engagement
Agent workload redistribution improves customer service and employee satisfaction
Holiday Travel Leader Transat Consolidates Contact Center Operations Across Five Countries