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577 Genesys Case Studies

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  • NSW Department of Communities and Justice (DCJ) cuts call handling times 30% with Genesys

    Wendy Keith Director, Housing Contact Center

  • Charles Sturt University reduces operating costs by 13% with Genesys

    Paul Drake Contact Center Systems Manager at CSU

  • Unisys retires 7 legacy systems and expects $2M+ in lifetime savings with Genesys Cloud

    Aron Meyer Solution Architect, Digital Workplace Solutions

  • Telecom Italia boosts productivity 6% with Genesys

    Paolo Chiozza Director, Enterprise Caring Services

  • TelecomExpress boosts agent utilization to over 80% with Genesys

    Vyacheslav Beketov Chief Operating Officer

  • Telegate boosts digital revenue to 54% with Genesys

    Michael Geiger Vice President Technology

  • Telekom Deutschland boosts app downloads 33% with Genesys

    Gero Niemeyer Managing Director

  • Telekom Romania boosts first call resolution by 5% with Genesys

    Mihai Barbut Director of Customer Service

  • Telenor boosts new-agent sales by 25% with Genesys

    Torhild-Torgersen Hage Senior Project Manager

  • Teleperformance saves thousands of hours with Genesys

    Evan Davis Vice President of Engineering

  • Telstra cuts job processing time by 5-6 minutes with Genesys

    Keven Allan General Manager, Customer Connect

  • Total Wine & More cuts order completion time in half with Genesys

    John Jordan Senior Vice President

  • Touring Club Suisse boosts agent occupancy to 98% with Genesys

    Stephan Wymann Workload Manager, Area Assistance

  • Transat saves more than $1.8 million in 5 years with Genesys

    Susie Devault Vice President

  • Türk Ekonomi Bankası boosts customer satisfaction 10% with Genesys

    Özge M. Tekalp Head of Contact Centers
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