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577 Genesys Case Studies

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  • Schneider Electric achieves 86% first call resolution with Genesys

    Jean-Pierre Nicolas Customer Care Excellence Program Manager

  • Welsh Water improves service for 1.2 million households with Genesys

    Chris Jones Finance Director, Welsh Water

  • Localsearch scales its 80-seat contact center and adds 60 agents with Genesys

    Gary Mandelkow Chief Technology Officer

  • Vivonet goes live in 4 weeks with Genesys and reaches 99.99% uptime

    Shafique Adatia System Administrator

  • VMS BioMarketing doubles network capacity in weeks with Genesys

    Michael Rudicle Senior Vice President & Chief Information Officer

  • Voicenter grows 140% with Genesys and processes 50,000 interactions a day

    Ricardo Ramirez Contact Center Executive Director

  • Bosch Service Solutions boosts inbound calls 70% with Genesys

    Jörg Fischer Technical Vice President

  • Yahoo! JAPAN boosts average call response time by 10% with Genesys

    Yuji Matsuura Marketing Solutions Company, Operation Division Support Department Senior Manager

  • The National Hearing Test handles hundreds of thousands of calls annually with Genesys

    Alex Crowley Project Manager

  • Department for Work and Pensions reduces call volume and saves eight figures with Genesys

    Mick Turnbull Product Owner, Contact Center

  • Enel boosts customer satisfaction 49% with Genesys

    Maurizio Morrica Contact Center Manager

  • EMS Inc. saves hundreds of thousands annually with Genesys

    Paul Staehlin Director of Operations

  • Elkjøp cuts call wrap-up time from 60 to 15 seconds with Genesys

    Tobias Zackrisson Nordic Sales Development Manager

  • HengFeng Bank boosts CSAT by 2% with Genesys

    Tao Liu Director, Customer Service Department

  • Leto Bank cuts credit risk by 20% with Genesys

    Sergei Chikov CIO
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