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453 Genesys Case Studies

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  • Powering innovation and value-added services with an all-in-one contact center solution

  • Presbyterian - Customer Case Study

    Lourdes NevarezDirector of Workforce Strategy

  • Orchestrating a high-tech, high-touch online shopping experience

    Shanty CantyaVice President of Customer Management

  • Türk Ekonomi Bankası drives increasing customer satisfaction whilst improving efficiency and agent management

    Özge M. TekalpHead of Contact Centers

  • Türkiye Finans Participation Bank Effortless banking is now a reality!

    Mustafa Onur YilmazProject Manager

  • Visión Banco Paraguay optimization and efficiency as a result of working with Genesys

    Estela SpeltClient Manager

  • Genesys cloud platform helps POS technology provider deliver superior tech support

    Shafique AdatiaSystem Administrator

  • Shift to a Cloud Contact Center Solution Supports Innovation and Improves Customer Experience

    Michael RudicleSenior Vice President & Chief Information Officer

  • Voicenter - Customer Case Study

    Ricardo RamirezContact Center Executive Director

  • Bosch Service Solutions gives customers the leading-edge digital services they expect

    Jörg FischerTechnical Vice President

  • Elevates the customer experience with an all-in-one cloud engagement solution

    Yuji MatsuuraMarketing Solutions Company, Operation Division Support Department Senior Manager

  • Communications Disorders Technology Powering The Phone-Based National Hearing Test With Genesys

    Alex CrowleyProject Manager

  • Contact Center Transformation Puts Focus On Citizens

    Mick TurnbullProduct Owner, Contact Center

  • Raising The Bar On Contact Center Performance

    Maurizio MorricaContact Center Manager

  • Contact Center Outsourcer Harnesses The Cloud To Meet Diverse Client Needs

    Paul StaehlinDirector of Operations
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