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566 Genesys Case Studies

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  • Welsh Water Transforms its Customer Service Strategy with Genesys

    Chris Jones Finance Director, Welsh Water

  • Dutch Lottery Applying a functional, flexible platform to increase customer satisfaction

    Dirk Jan Verdonk WFM Manager

  • Valley Strong Credit Union shifts 40% of contact center interactions to AI with Genesys

  • Türkiye Finans Participation Bank Effortless banking is now a reality!

    Mustafa Onur Yilmaz Project Manager

  • Visión Banco Paraguay optimization and efficiency as a result of working with Genesys

    Estela Spelt Client Manager

  • Genesys cloud platform helps POS technology provider deliver superior tech support

    Shafique Adatia System Administrator

  • Shift to a Cloud Contact Center Solution Supports Innovation and Improves Customer Experience

    Michael Rudicle Senior Vice President & Chief Information Officer

  • Voicenter - Customer Case Study

    Ricardo Ramirez Contact Center Executive Director

  • Bosch Service Solutions gives customers the leading-edge digital services they expect

    Jörg Fischer Technical Vice President

  • Elevates the customer experience with an all-in-one cloud engagement solution

    Yuji Matsuura Marketing Solutions Company, Operation Division Support Department Senior Manager

  • Communications Disorders Technology Powering The Phone-Based National Hearing Test With Genesys

    Alex Crowley Project Manager

  • Contact Center Transformation Puts Focus On Citizens

    Mick Turnbull Product Owner, Contact Center

  • Raising The Bar On Contact Center Performance

    Maurizio Morrica Contact Center Manager

  • Contact Center Outsourcer Harnesses The Cloud To Meet Diverse Client Needs

    Paul Staehlin Director of Operations

  • Elkjøp AS Reaching Full Potential With A Cloud Transformation

    Tobias Zackrisson Nordic Sales Development Manager
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