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496 Genesys Case Studies

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  • CX Act Worldwide Employs the Genesys Proactive Communications Solution for a Better Training Experience

    Crystal Collier COO, CX Act Worldwide

  • Sabre - Customer Case Study

    Carlos Fournier Contact Center Technology Operations Manager, Sabre

  • República AFAP Partners with Genesys to Deliver Superior Customer Service

    Diego Moles Sales Manager

  • L'olivier – assurance auto Boosts Agent Performance And Customer Experience While Moving Toward Contact Center Unification

    Mariama Guiro Head of Project Customer Service

  • Orange Business Services Cloud Innovation Brings Customers Benefits With The First Enterpriseclass Contact Center As A Service In Russia

    Denis Bocharov Business Development Manager

  • Gains Competitive Edge With Sharpened Focus On Customer Service

  • Credit Card Company Magnifies Service Efficiency For Customers And Agents

    Michael Marek Head of Operations

  • RCB Transforms Agent Performance For Greater Customer Engagement And Three-Times Higher Revenues

    Marco AC Mattos Executive Director of Business Intelligence, Analysis and Strategy

  • Service Provider Tel-Inform Transformed Their Business Model, Automated Skills-Based Routing And Rolled Out Digital Innovations With The Genesys™ Pureengage™ Platform

    Bernhard Sack Managing Director

  • Replacing legacy technology to prioritize high-value customers, adjust rapidly to changing conditions and reduce reliance on IT

    Franz Ott Business System Analyst

  • Actavo transforms the contact center into a cloud-based business growth enabler

    Alexander Barr Customer Services Director

  • ATB Financial - Customer Case Study

    Dwayne Calder Managing Director, Insight and Enablement

  • Omnichannel capability transforms customer experience for leading Malaysian bank

    Syed Faizal Head of Digital Banking & Project Director

  • Optimizing customer experience through cloud technology

    Luis Vertone Senior Project Development Manager

  • Berg-Hansen redefines the world of travel with improved service and deeper insights into customer journeys

    Jan Bråthen Head of IT Operations
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