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577 Genesys Case Studies

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  • Matmut boosts call efficiency by 15% with Genesys Multicloud CX

    Fabrice André Program Director, Transformation of the CRM Group

  • Bank OCBC NISP cuts account opening to 15 minutes with Genesys

  • QBE modernizes 4,000-employee contact centers with Genesys Cloud

    Scott Paterson Global Unified Comms and Collaborating Manager

  • HengFeng Bank boosts CSAT by 2% with Genesys

    Tao Liu Director, Customer Service Department

  • Leto Bank cuts credit risk by 20% with Genesys

    Sergei Chikov CIO

  • L’olivier – assurance auto reduces abandon rates from 18% to 3% with Genesys

    Mariama Guiro Head of Project Customer Service

  • Orange Business Services reduces deployment time from months to weeks with Genesys

    Denis Bocharov Business Development Manager

  • Sky improves service across 20+ contact centres with Genesys

  • Swisscard boosts NPS by 32% with Genesys

    Michael Marek Head of Operations

  • RCB boosts revenue collections 3x with Genesys

    Marco AC Mattos Executive Director of Business Intelligence, Analysis and Strategy

  • tel-inform cuts average handle time by 25.58% with Genesys

    Bernhard Sack Managing Director

  • A1 updates IVRs 4x faster with Genesys

    Franz Ott Business System Analyst

  • Actavo achieves 100% uptime and 80% of calls answered in 20 seconds with Genesys

    Alexander Barr Customer Services Director

  • ATB Financial boosts customer survey submissions 300% with Genesys

    Dwayne Calder Managing Director, Insight and Enablement

  • Affin Bank Berhad improves telesales by 50% with Genesys

    Syed Faizal Head of Digital Banking & Project Director
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