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577 Genesys Case Studies

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  • Stericycle improves customer loyalty 2% with Genesys

    Dale Parchois VP, Customer Experience

  • Lenovo boosts customer satisfaction 85% with Genesys

  • Orient Bank boosts outbound calls 12.5x with Genesys

    Nino Kodya Chief Operating Officer

  • Berg-Hansen boosts first call resolution to 90%+ with Genesys

    Jan Bråthen Head of IT Operations

  • AXA Direct Life Insurance cuts call wait time by 20% with Genesys

    Hideaki Saito President & Chief Executive Officer

  • Axis Bank boosts sales productivity and customer experience with Genesys

    Dayakaran Sridhar Senior Vice President

  • BMW Group launches ConnectedDrive in 6 months with Genesys

  • Cendris reduces agent hours by 70% with Genesys PureConnect

    Freek Weijtens Director of Strategy & Innovation

  • China Comservice lowers call abandon rate to 3% with Genesys PureConnect Cloud

    Zhang Yi Sales Director

  • City of Helsinki improves first-time resolution and answers 95% of calls in 30 seconds with Genesys

    Riitta Laanala Director

  • Company Nurse increases call volume 20% without adding agents with Genesys

    Henry Svendblad Chief Technology Officer

  • Dianping boosts customer experience with Genesys

    Jun Jiang Senior Technical Supervisor

  • Danke Apartment doubles agent efficiency with Genesys

    Cui Yan Co-Founder

  • De Persgroep automates 85% of customer interactions with Genesys

    Michael Waalwijk Product Owner Ominchannel Squad

  • Dutch Lottery goes live with Genesys Cloud in 1 month

    Dirk Jan Verdonk WFM Manager
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