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566 Genesys Case Studies

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  • Visaya KPO Delighting customers with consistently high service levels

    Butch E. Valenzuela President and CEO

  • Adapting service for all buying journeys

    David Gonzalez Customer Relations Center Manager

  • TelecomExpress uses Genesys to automate resource planning and agent scheduling to reach and exceed service and productivity targets

    Vyacheslav Beketov Chief Operating Officer

  • Optimizing customer experience through cloud technology

    Luis Vertone Senior Project Development Manager

  • Berg-Hansen redefines the world of travel with improved service and deeper insights into customer journeys

    Jan Bråthen Head of IT Operations

  • Enabling brand differentiation through service experience with PureConnect

    Hideaki Saito President & Chief Executive Officer

  • Axis Bank improves customer experience and sales productivity with Genesys

    Dayakaran Sridhar Senior Vice President

  • Powering innovation and value-added services with an all-in-one contact center solution

  • Customer service provider partners with Genesys to increase business efficiency and customer satisfaction

    Freek Weijtens Director of Strategy & Innovation

  • China Comservice delivers omnichannel CX with Genesys PureConnect on cloud

    Zhang Yi Sales Director

  • City of Helsinki improves contact center performance and agent satisfaction with Genesys technology

    Riitta Laanala Director

  • Flexible cloud contact center differentiates with technology for better experience and ROI

    Henry Svendblad Chief Technology Officer

  • Provides great customer experience to realize business diversity

    Jun Jiang Senior Technical Supervisor

  • Transforming China’s residential retail industry

    Cui Yan Co-Founder

  • De Persgroep - Customer Case Study

    Michael Waalwijk Product Owner Ominchannel Squad
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