Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Winning the hearts of customers and sellers across thousands of islands

    Rudy Dalimunthe Senior Vice President of Customer Excellence

  • B&O Service - Customer Case Study

    Christoph Otto Head of IT Infrastructure and Service

  • Grupo Saesa powers up its CX strategy with Genesys Cloud

    Francisco Noel Petrlik Customer Manager

  • De Persgroep - Customer Case Study

    Michael Waalwijk Product Owner Ominchannel Squad

  • Dutch Lottery Applying a functional, flexible platform to increase customer satisfaction

    Dirk Jan Verdonk WFM Manager

  • Saving lives with the world’s first virtualized national voice, text and chat-enabled suicide prevention service

    Roberta J. Fox Chief Technology Advisor & Founder

  • Fjellinjen blends AI with its service model to resolve issues faster

    Trond Martinsen Traffic Manager

  • Emirates Winning customer experience with customer service innovation

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • Feros Care - Customer Case Study

    Melissa Simpson Chief Customer Officer

  • ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction

    Evgeny Chugaev Head of B2B Product Development

  • Göteborg Energi turns to the Genesys PureConnectTM platform to manage upgrades and growth

    Mikael Hedin System Administrator

  • Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers

    Florian Cabalion Manager Shared Services Sales

  • Delivering a customer-first experience with PureCloud

    Yasutaka Nakane Customer Support Office - Senior Vice President

  • Heineken Mexico creates a customer service center of excellence

    Adrián Lozano Cantú Customer Service Manager

  • Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey

    Kamil Jagodziński Chief Customer Officer
FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.