Princeton University Goes Virtual to Raise the Grade
UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence
Cloud contact center transforms customer service
Saving lives with the world’s first virtualized national voice, text and chat-enabled suicide prevention service
Fjellinjen blends AI with its service model to resolve issues faster
Emirates Winning customer experience with customer service innovation
Feros Care - Customer Case Study
ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction
Göteborg Energi turns to the Genesys PureConnectTM platform to manage upgrades and growth
Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers
Delivering a customer-first experience with PureCloud
Heineken Mexico creates a customer service center of excellence
Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey
Homecare Medical Connecting Kiwis with seamless care when they need it
Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion