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577 Genesys Case Studies

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  • Eni Plenitude boosts NPS 30% with Genesys

  • QBE modernizes 4,000-employee contact centers with Genesys Cloud

    Scott Paterson Global Unified Comms and Collaborating Manager

  • ConTe.it moves 150 advisors home in 2 days with Genesys

    Antonio Bagetta CEO

  • Dutch Lottery goes live with Genesys Cloud in 1 month

    Dirk Jan Verdonk WFM Manager

  • Crisis Services Canada saves 25,073 contacts with Genesys in 18 months

    Roberta J. Fox Chief Technology Advisor & Founder

  • Fjellinjen cuts email response time from 5 days to 24 hours with Genesys

    Trond Martinsen Traffic Manager

  • Emirates manages 10 million calls a year with Genesys

    Karen Bell-Wright Senior Vice President, Retail and Contact Centres

  • Feros Care cuts abandon rates by 2%–5% with Genesys

    Melissa Simpson Chief Customer Officer

  • ER-Telecom cuts digital request resolution costs by 20% with Genesys

    Evgeny Chugaev Head of B2B Product Development

  • Goteborg Energi streamlines 50,000 monthly calls with Genesys

    Mikael Hedin System Administrator

  • Groupe Pierre & Vacances Center Parcs boosts customer satisfaction by 10 points with Genesys

    Florian Cabalion Manager Shared Services Sales

  • Gaitame.com reduces handle time by 10% with Genesys Cloud

    Yasutaka Nakane Customer Support Office - Senior Vice President

  • Heineken Mexico boosts inbound call success to 97% with Genesys

    Adrián Lozano Cantú Customer Service Manager

  • Kiwi.com doubles sales year-over-year with Genesys

    Kamil Jagodziński Chief Customer Officer

  • Homecare Medical scales contact volume 1,000% with Genesys PureConnect

    Andrew Slater Chief Executive Officer
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