453 Genesys Case Studies

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  • Princeton University Goes Virtual to Raise the Grade

  • UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

  • Cloud contact center transforms customer service

  • Saving lives with the world’s first virtualized national voice, text and chat-enabled suicide prevention service

  • Fjellinjen blends AI with its service model to resolve issues faster

  • Emirates Winning customer experience with customer service innovation

  • Feros Care - Customer Case Study

  • ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction

  • Göteborg Energi turns to the Genesys PureConnectTM platform to manage upgrades and growth

  • Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers

  • Delivering a customer-first experience with PureCloud

  • Heineken Mexico creates a customer service center of excellence

  • Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey

  • Homecare Medical Connecting Kiwis with seamless care when they need it

  • Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion