ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction
Bank Millennium updates its legacy system to transform services and shift to remote working in three days
Election Protection - Customer Case Study
Dutch Lottery Applying a functional, flexible platform to increase customer satisfaction
Saving lives with the world’s first virtualized national voice, text and chat-enabled suicide prevention service
Fjellinjen blends AI with its service model to resolve issues faster
Emirates Winning customer experience with customer service innovation
Feros Care - Customer Case Study
Göteborg Energi turns to the Genesys PureConnectTM platform to manage upgrades and growth
Group Pierre & Vacances Center Parcs transforms efficiency and quality of service across eight contact centers
Delivering a customer-first experience with PureCloud
Heineken Mexico creates a customer service center of excellence
Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey
Homecare Medical Connecting Kiwis with seamless care when they need it
Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion