453 Genesys Case Studies

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  • Hexaware - Customer Case Study

  • How Missouri Used Ai-powered Call Center Technology to Cut Constituent Wait Times in Half

  • Transportation services company supports complex call routing for internal and external customers

  • Customer service center unification optimizes customer experience to raise revenue and productivity at Paipaidai

  • Partenamut Belgian social security company enhances customer experience with dynamic IVR from Genesys

  • Pentafon Transforming customer and employee experiences for bottom-line benefits

  • Improving student lives with easy access to AskRose via chat, email or phone

  • Ping An increases customer service efficiency and NPS while delivering seamless omnichannel customer experience

  • Polycom adopts Genesys Altocloud to improve their digital customer engagement strategy

  • Improving customer service and safety with integration and automation

  • Saga unlocks business insights to improve sales performance and customer satisfaction

  • Shimmer identifying web behavior shortens buying cycles for tech firm

  • Upgrading to an all-in-one customer experience platform equips Releasy agents to better handle complex contact center operations

  • Financial services firm Quicken sees payback in less than three months with cloud-based customer engagement solution

  • QuinStreet improves digital customer acquisition with trailblazing big data and cloud contact center combination