453 Genesys Case Studies

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  • Stage Stores Builds Its Mobile Database to Create Customer Engagement

  • Länsförsäkringar strengthens competitiveness with all-in-one customer experience platform

  • How Neutron Industries automated quality management to improve agent skills

  • Pentafon Transforming customer and employee experiences for bottom-line benefits

  • Improving student lives with easy access to AskRose via chat, email or phone

  • Ping An increases customer service efficiency and NPS while delivering seamless omnichannel customer experience

  • Polycom adopts Genesys Altocloud to improve their digital customer engagement strategy

  • Improving customer service and safety with integration and automation

  • Saga unlocks business insights to improve sales performance and customer satisfaction

  • Shimmer identifying web behavior shortens buying cycles for tech firm

  • Upgrading to an all-in-one customer experience platform equips Releasy agents to better handle complex contact center operations

  • Financial services firm Quicken sees payback in less than three months with cloud-based customer engagement solution

  • QuinStreet improves digital customer acquisition with trailblazing big data and cloud contact center combination

  • Retail giant, Smyths Toys, improves customer service engagement with Genesys Altocloud

  • Cloud solution creates scalability to match changing demand