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577 Genesys Case Studies

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  • Carestream Dental boosts response times 15% and NPS by 6 points with Genesys

    Brian Harris Director, Americas Remote Support

  • Benify unifies Genesys and Salesforce in 4 hours, cuts time to resolution 20%

    Philip Hagenfeldt Commercial System Lead

  • Community Legal Services cuts average speed of answer by 43% with Genesys

    Monique Keels Manager of the Brief Services and Legal Advice

  • PPDAI Group boosts agent productivity by 20% with Genesys

    Cheng Lei Senior IT Manager

  • Partenamut cuts transfer rates from 15% to 0% with Genesys

    Peter Claes Contact Centre Manager

  • Pentafon cuts schedule creation time by 92% with Genesys

    Paola Ferrer Director of Innovation and Development

  • Rose-Hulman Institute of Technology achieves 100% uptime with Genesys

    Lindsay Hull Homework Hotline Associate Director for Operations and Education

  • Ping An boosts first-call resolution to 78% with Genesys

    YU WEI General Manager

  • Polycom saves 72% per chat with Genesys

    Andrea Kolstad Senior Director of Web Marketing and Operations

  • SJ Traffic Control speeds case processing and improves call prioritization with Genesys PureConnect

    Anders Edgren Former Technical Manager

  • Saga boosts new business 5% with Genesys Speech Analytics

    Mark Hills Head of Insight and Performance

  • Shimmer boosts customer engagement 78.3% with Genesys

    Enda Feeney Digital Manager

  • Releasy sets up new queues in 3 to 4 minutes with Genesys

    Johan Fordell Chief Executive Officer

  • QuinStreet boosts agent productivity 20% with Genesys

    Eiko DoEspiritosanto Senior Director, Online Media and Technology

  • Smyths Toys boosts CSAT to 4.6/5 with Genesys

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