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496 Genesys Case Studies

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  • K-Electric making a contact center transformation shine

    Hasham Khan Sherwan General Manager, Customer Service

  • Scandanavian eye surgery chain sees efficiency gains with a flexible cloud contact center solution

    Daniel Gellerbrink CIO, Memira

  • All-in-one communications solution replaces disjointed infrastructure at credit union

    Cameron Piercefield Vice President of Technology

  • Sunsuper puts customers and agents at the heart of everything to improve service and drive business growth

    Amalie White Head of Customer Interactions

  • The First MicroFinanceBank - Customer Case Study

    Abdul Mannan Unit Head of Customer Services

  • Transforming online education experiences with the Genesys PureEngage application

    Fan Bo Senior Director Sales and Operations Management Center

  • Waste Management, Inc. - Customer Case Study

    Gautam Roy Vice President, Infrastructure, IT Operations

  • Visaya KPO Delighting customers with consistently high service levels

    Butch E. Valenzuela President and CEO

  • Westpac New Zealand Building an elite service organization with the Genesys PureCloud platform

    Jason Lock Head of Contact Centers

  • Woolworths Improves customer experience and employee engagement

    Gerrad Hennessy Senior Operations Manager

  • Housing Direct transforms service by swapping IT complexity for autonomous customer experience innovation

    Tracy Thompson Manager

  • Contact center transformation is game-changer for T-Mobile Czech Republic

    Jan Masek Senior Customer Service Operations Manager

  • Global contact center transformation improves agent and customer experience

    Matt Hayes Principal Program Manager

  • Singapore Airlines sets its sights on becoming the world’s leading digital airline

    Marvin Tan Senior VP, Customer Services and Operations

  • SITA Global Services contact center innovation sees productivity take off while saving millions of dollars

    Vichaig Douangpaseuth Senior Manager, Service Improvement SDN Network and Voice Practice
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