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577 Genesys Case Studies

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  • Groupama improves call response rates by 20% with Genesys

    Thierry Lardin Marketing and Customer Distribution Director

  • O2E Brands sets up 500 remote workers in five days with Genesys Cloud CX

    Michael Downing Vice President Business Operations

  • Woolworths Finance Shared Services cuts invoice query resolution by 99% with Genesys Cloud CX

    Robert Fellowes Customer Focused Transactions Services Lead

  • Sunsuper cuts response time to 3 hours with Genesys

    Amalie White Head of Customer Interactions

  • First MicroFinanceBank cuts average handle time 33% with Genesys

    Abdul Mannan Unit Head of Customer Services

  • VIPKid improves agent efficiency and reduces call handling time with Genesys Engage

    Fan Bo Senior Director Sales and Operations Management Center

  • Waste Management centralizes contact centers for 21 million customers with Genesys

    Gautam Roy Vice President, Infrastructure, IT Operations

  • Visaya KPO scales 6,500% with Genesys and virtually no downtime in 12 years

    Butch E. Valenzuela President and CEO

  • Westpac New Zealand improves customer service for 500 users with Genesys PureCloud

    Jason Lock Head of Contact Centers

  • Woolworths improves customer experience across 4.1 million contact center interactions a year with Genesys

    Gerrad Hennessy Senior Operations Manager

  • Housing Direct cuts IT faults from 1,200 to 3 with Genesys PureCloud

    Tracy Thompson Manager

  • T-Mobile Czech Republic boosts service levels 7% with Genesys

    Jan Masek Senior Customer Service Operations Manager

  • Microsoft decommissions 35 phone systems and 214 IVRs with Genesys Engage

    Matt Hayes Principal Program Manager

  • Singapore Airlines resolves 85,000 weekly queries with Genesys

    Marvin Tan Senior VP, Customer Services and Operations

  • SITA cuts change management effort by 50% with Genesys Cloud

    Vichaig Douangpaseuth Senior Manager, Service Improvement SDN Network and Voice Practice
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