496 Genesys Case Studies

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  • Growing revenue with seamless, personalized journeys

  • Sohin uses empathy and AI to help patients navigate healthcare challenges

  • Eir saves up to a minute per call with Agent Copilot

  • QuinStreet improves digital customer acquisition with trailblazing big data and cloud contact center combination

  • Retail giant, Smyths Toys, improves customer service engagement with Genesys Altocloud

  • Cloud solution creates scalability to match changing demand

  • Sunsuper puts customers and agents at the heart of everything to improve service and drive business growth

  • The First MicroFinanceBank - Customer Case Study

  • Transforming online education experiences with the Genesys PureEngage application

  • Waste Management, Inc. - Customer Case Study

  • Visaya KPO Delighting customers with consistently high service levels

  • Westpac New Zealand Building an elite service organization with the Genesys PureCloud platform

  • Woolworths Improves customer experience and employee engagement

  • Housing Direct transforms service by swapping IT complexity for autonomous customer experience innovation

  • Contact center transformation is game-changer for T-Mobile Czech Republic