453 Genesys Case Studies

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  • Automating Customer Service & Improving The Customer Experience

  • Going digital to provide an omnichannel experience

  • Delighting customers and engaging employees

  • Retail giant, Smyths Toys, improves customer service engagement with Genesys Altocloud

  • Cloud solution creates scalability to match changing demand

  • Sunsuper puts customers and agents at the heart of everything to improve service and drive business growth

  • The First MicroFinanceBank - Customer Case Study

  • Transforming online education experiences with the Genesys PureEngage application

  • Waste Management, Inc. - Customer Case Study

  • Visaya KPO Delighting customers with consistently high service levels

  • Westpac New Zealand Building an elite service organization with the Genesys PureCloud platform

  • Woolworths Improves customer experience and employee engagement

  • Housing Direct transforms service by swapping IT complexity for autonomous customer experience innovation

  • Contact center transformation is game-changer for T-Mobile Czech Republic

  • Global contact center transformation improves agent and customer experience