Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Genesys allows Provident Financial to sustain and build a 130-year heritage of continuing customer service innovation

    Wasim Altaf IT Voice Analyst, Provident Financial Management Services

  • How Atento Partnered with Genesys to Transform Back-Office Operations and Deliver Industry-Leading Customer Experience

    Jose Carlos Rocha Projects and Business Support Director

  • Delivering exceptional experiences from the comfort of home

    Matt Harvey Head of National Advice and Service Center

  • Cloud solution creates scalability to match changing demand

    Jacqui Fox Project Leader

  • Sunsuper puts customers and agents at the heart of everything to improve service and drive business growth

    Amalie White Head of Customer Interactions

  • The First MicroFinanceBank - Customer Case Study

    Abdul Mannan Unit Head of Customer Services

  • Transforming online education experiences with the Genesys PureEngage application

    Fan Bo Senior Director Sales and Operations Management Center

  • Waste Management, Inc. - Customer Case Study

    Gautam Roy Vice President, Infrastructure, IT Operations

  • Visaya KPO Delighting customers with consistently high service levels

    Butch E. Valenzuela President and CEO

  • Westpac New Zealand Building an elite service organization with the Genesys PureCloud platform

    Jason Lock Head of Contact Centers

  • Woolworths Improves customer experience and employee engagement

    Gerrad Hennessy Senior Operations Manager

  • Housing Direct transforms service by swapping IT complexity for autonomous customer experience innovation

    Tracy Thompson Manager

  • Contact center transformation is game-changer for T-Mobile Czech Republic

    Jan Masek Senior Customer Service Operations Manager

  • Global contact center transformation improves agent and customer experience

    Matt Hayes Principal Program Manager

  • Singapore Airlines sets its sights on becoming the world’s leading digital airline

    Marvin Tan Senior VP, Customer Services and Operations
FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.