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496 Genesys Case Studies

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  • Senske Services increases total revenue by 300% and improves schedule adherence with nGAGEMENT

    Charles WilliamsCall Center Manager

  • Building top-class HR support services

    Suzanne MarshallClinical Governance Officer

  • Missouri Department of Social Services - Customer Case Study

    Nichole ConwayProgram Manager

  • Maintaining strong client connections with cloud

    Edwin SmitCo-founder and Owner

  • Pihlajalinna - Customer Case Study

    Antti HämäläinenCC Service Support, Processes and Development Service Manager

  • Delivering superior customer experience through continuous innovation

    Brent AlexanderNational Manager, Customer Relationship Center

  • Agile cloud solution empowers agents to provide same-day customer outcomes

    Wendy KeithDirector, Housing Contact Center

  • Offering help through the toughest times

    Sunila LeviCIO

  • Improving remote working and digital innovation

    Lionel FlorenceDirector Users Digital Journeys

  • Omnichannel integration creates a premium customer experience

    Diego Galindo HernándezDirector of Customer Service

  • Integrating disparate processes to enhance operational efficiency

    Jane KercherBusiness Analyst

  • Adapting service for all buying journeys

    David GonzalezCustomer Relations Center Manager

  • Mobile retailer transforms operations with an all-in-one cloud platform

    Ryan ErvinSenior Director, Customers for Life

  • ConTe.it - Customer Case Study

    Antonio BagettaCEO

  • Cloud deployment assures client focus and employee safety

    Thierry GalvagniCIO
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