Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Orient Bank boosts outbound calls 12.5x with Genesys

    Nino Kodya Chief Operating Officer

  • GoodLeap boosts collections calls 3X and productivity 173% with Genesys

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

    Andrew Lindsay UK Engineering Manager

  • Beyond Bank boosts CSAT from 89% to 92% with Genesys Cloud

    Brent Alexander National Manager, Customer Relationship Center

  • NSW Department of Communities and Justice (DCJ) cuts call handling times 30% with Genesys

    Wendy Keith Director, Housing Contact Center

  • Integral Care cuts abandoned calls by 97% with Genesys

    Sunila Levi CIO

  • HELPLINE boosts client satisfaction despite 30% volume increase with Genesys

    Lionel Florence Director Users Digital Journeys

  • La Bolsa de Valores de Colombia (bvc) cuts IVR navigation time 50% and boosts contact rates 80% with Genesys

    Diego Galindo Hernández Director of Customer Service

  • Northern Beaches Council cuts report prep time by over 50% with Genesys

    Jane Kercher Business Analyst

  • Legrand transitions to remote working in 3 days with Genesys Cloud CX

    David Gonzalez Customer Relations Center Manager

  • Round Room boosts productivity 35% with Genesys Cloud

    Ryan Ervin Senior Director, Customers for Life

  • ConTe.it moves 150 advisors home in 2 days with Genesys

    Antonio Bagetta CEO

  • Cegid moves 400 agents home in 48 hours with Genesys Cloud

    Thierry Galvagni CIO

  • Edenred boosts sales 100% with Genesys Cloud

    Aurelie Bagard Director of Distant Sales

  • UNITEC boosts chat volume 100% and cuts agent turnover to 2% with Genesys

    Leandro Cruz Hernández Digital Director and Customer Experience
FeaturedCustomers has 2,129,750+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.