Perfecting cognitive AI customer experience
Overhauling Customer Service Through Genesys Self-Service Solutions
CarGarantie - Customer Case Study
Boosting business results through innovation
Going digital to provide an omnichannel experience
Improving the customer experience and boosting profits
TSB Bank harnesses cloud’s full potential to rapidly pivot to remote working capabilities, accelerate the speed of deployment and boost agility
Fonterra Co-operative Group modernizes its global contact center with the Genesys Cloud platform
BIS Contact Center addresses new market dynamics by evolving its business model and technology
Leveraging cloud technology to achieve agility and improve customer satisfaction
Otkritie Group improves customer service with call center unification and next-generation IVR capabilities
Bank Millennium updates its legacy system to transform services and shift to remote working in three days
German debt consulting company, eco24, overhauls communication solution to meet customer needs
Transforming customer and employee experience with a cloud-based contact center
Bank OCBC NISP delivers a true omnichannel experience — from smooth onboarding to seamless digital experiences
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