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577 Genesys Case Studies

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  • Stericycle improves customer loyalty 2% with Genesys

    Dale Parchois VP, Customer Experience

  • Melwood builds a cloud contact center in one day with Genesys

    Ron Farrin Director of Vehicle Donations, Melwood

  • Vodafone boosts messaging automation to 44% with Genesys

    Jörg Knoop Head, Call Center Control

  • Carglass reduces abandoned calls 3.6% and cuts handle time by 8.5 seconds with Genesys

    Brice-Willys Tebiro Innovation and Improvement Manager

  • TSB Bank cuts call abandonment 20% and migrates in 5 days with Genesys

    Lisa Macnee Head of Digital and Customer Engagement Center

  • Fonterra cuts inbound calls 29% with Genesys Cloud

    Mel Tuck Farm Source Service Center, Manager

  • BIS Contact Center migrates to Genesys Cloud in 9 days and reaches 75% contact rate

    Mauricio Camona Chief Executive Officer and Founder

  • Vodafone Australia completes Genesys cloud migration in 10 months, saving over $3 million a year

    Jarrod Creagh Head of Workforce Optimization and Care Platforms

  • Otkritie Group boosts self-service to 24.4% with Genesys

    Sergey Rusanov Member of the Board and Chief Information Officer

  • Bank Millennium cuts queue times 20% and enables remote work in 3 days with Genesys

    Krzysztof Ciąpała Contact Center Development Manager

  • eco24 GmbH unifies communications in 3 months with Genesys Cloud

    Hans-Jörg Fadda Managing Director

  • Probe Group deploys Genesys Cloud in 48 hours and boosts agility 30%

    Rohan Khanna GM of Technology, Innovation and Projects

  • Bank OCBC NISP cuts account opening to 15 minutes with Genesys

  • JPIMedia speeds onboarding for 420 agents with Genesys Cloud

    Rebekah Avill Head of Commercial Systems

  • CallPageboy reduces average handle time by 20% with Genesys Cloud

    Michelle O’Donnell Head of Operations
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