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566 Genesys Case Studies

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  • Eni Plenitude - Customer Case Study

  • Total Wine & More pairs beer, wine, and spirit enthusiasts with a new release of customer engagement

    John Jordan Senior Vice President

  • How PayPal relies on a single customer experience platform from Genesys to differentiate customer service and manage explosive growth

    Dar Andrews Senior Director of Service Delivery and Engineering

  • Going digital to provide an omnichannel experience

    Leandro Cruz Hernández Digital Director and Customer Experience

  • Perfecting cognitive AI customer experience

    Pablo Oyarzun Customer Experience Divisional Manager

  • Improving the customer experience and boosting profits

    Brice-Willys Tebiro Innovation and Improvement Manager

  • TSB Bank harnesses cloud’s full potential to rapidly pivot to remote working capabilities, accelerate the speed of deployment and boost agility

    Lisa Macnee Head of Digital and Customer Engagement Center

  • Fonterra Co-operative Group modernizes its global contact center with the Genesys Cloud platform

    Mel Tuck Farm Source Service Center, Manager

  • BIS Contact Center addresses new market dynamics by evolving its business model and technology

    Mauricio Camona Chief Executive Officer and Founder

  • Leveraging cloud technology to achieve agility and improve customer satisfaction

    Jarrod Creagh Head of Workforce Optimization and Care Platforms

  • Otkritie Group improves customer service with call center unification and next-generation IVR capabilities

    Sergey Rusanov Member of the Board and Chief Information Officer

  • Bank Millennium updates its legacy system to transform services and shift to remote working in three days

    Krzysztof Ciąpała Contact Center Development Manager

  • German debt consulting company, eco24, overhauls communication solution to meet customer needs

    Hans-Jörg Fadda Managing Director

  • Transforming customer and employee experience with a cloud-based contact center

    Rohan Khanna GM of Technology, Innovation and Projects

  • Bank OCBC NISP delivers a true omnichannel experience — from smooth onboarding to seamless digital experiences

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