Elevating customer experience in food delivery
ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction
Enity drives business growth while personalizing CX and reducing IT costs by 20%
Bank OCBC NISP delivers a true omnichannel experience — from smooth onboarding to seamless digital experiences
Bringing cloud innovation to advertising
Reinventing customer experience in the cloud
CareCentrix improves employee engagement with motivation and recognition
Senske Services increases total revenue by 300% and improves schedule adherence with nGAGEMENT
Ethiopian Airlines improves service delivery and monetizes website window shoppers
Cetelem - Customer Case Study
FE CREDIT leverages the Genesys EngageTM solution to deliver highly efficient omnichannel customer experiences
Barmer GEK and Genesys lead the way to the call center of the future
Lyreco Group supports long-term growth with cloud strategy to unify 25 contact centers globally
NSPCC uses emerging technologies to reach more children and optimize outcomes
Coca-Cola Bottlers’ Sales and Services - Customer Case Study