Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Genesys helps Cegeka, a European ICT solutions provider, offer world-class customer service at lower cost

    Luc Greefs Director Shared Delivery Services

  • Building proactive banking models

    Esra Turhan Contact Center Senior Vice President

  • Constant Workforce Optimization Powers Czech Bank’s Success

    Jakub Hlaváč Senior Manager, Client Center Development, CSOB

  • Bringing cloud innovation to advertising

    Rebekah Avill Head of Commercial Systems

  • Reinventing customer experience in the cloud

    Michelle O’Donnell Head of Operations

  • CareCentrix improves employee engagement with motivation and recognition

    Fais Siddiky Director of Operations

  • Senske Services increases total revenue by 300% and improves schedule adherence with nGAGEMENT

    Charles Williams Call Center Manager

  • Ethiopian Airlines improves service delivery and monetizes website window shoppers

    Getinet Tadesse Chief Information Officer

  • Cetelem - Customer Case Study

    Ayres Neto Head of Digital

  • FE CREDIT leverages the Genesys EngageTM solution to deliver highly efficient omnichannel customer experiences

    Nguyễn Thanh Head of Customer Service

  • Barmer GEK and Genesys lead the way to the call center of the future

    Jörg Kaiser Head of Call Centers

  • Lyreco Group supports long-term growth with cloud strategy to unify 25 contact centers globally

    Nelson Oliveira Product Owner, Customer Care

  • NSPCC uses emerging technologies to reach more children and optimize outcomes

    Ray Bilsby Chief Information Officer

  • Coca-Cola Bottlers’ Sales and Services - Customer Case Study

    Nicole Thomas Senior Director, Service Operations Support

  • Achieving ambitious business outcomes faster

    Naresh Shanker Chief Technology Officer
FeaturedCustomers has 1,970,461+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.