496 Genesys Case Studies

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  • Elevating customer experience in food delivery

  • ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction

  • Enity drives business growth while personalizing CX and reducing IT costs by 20%

  • Bank OCBC NISP delivers a true omnichannel experience — from smooth onboarding to seamless digital experiences

  • Bringing cloud innovation to advertising

  • Reinventing customer experience in the cloud

  • CareCentrix improves employee engagement with motivation and recognition

  • Senske Services increases total revenue by 300% and improves schedule adherence with nGAGEMENT

  • Ethiopian Airlines improves service delivery and monetizes website window shoppers

  • Cetelem - Customer Case Study

  • FE CREDIT leverages the Genesys EngageTM solution to deliver highly efficient omnichannel customer experiences

  • Barmer GEK and Genesys lead the way to the call center of the future

  • Lyreco Group supports long-term growth with cloud strategy to unify 25 contact centers globally

  • NSPCC uses emerging technologies to reach more children and optimize outcomes

  • Coca-Cola Bottlers’ Sales and Services - Customer Case Study