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577 Genesys Case Studies

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  • An Post automates up to 710 daily Track and Trace calls with Genesys

    Aidan Hughes Customer Service Manager

  • Independent Health migrates 100% remote to Genesys Cloud CX in 4 months, handling 40,000 calls and 800 chats monthly

    Amanda Prell Director Contact Center Experience

  • VIPKid improves agent efficiency and reduces call handling time with Genesys Engage

    Fan Bo Senior Director Sales and Operations Management Center

  • CareCentrix boosts schedule adherence 20% with Genesys

    Fais Siddiky Director of Operations

  • Senske Services boosts total revenue 300% with Genesys

    Charles Williams Call Center Manager

  • Ethiopian Airlines boosts website sales conversions 49% with Genesys

    Getinet Tadesse Chief Information Officer

  • Cetelem boosts NPS to 35 with Genesys omnichannel digital journeys

    Ayres Neto Head of Digital

  • FE Credit boosts service levels to 85–90% with Genesys

    Nguyễn Thanh Head of Customer Service

  • Barmer GEK boosts first-call resolution to 80% with Genesys

    Jörg Kaiser Head of Call Centers

  • Lyreco reduces call response time by 50% with Genesys

    Nelson Oliveira Product Owner, Customer Care

  • NSPCC improves helpline uptime and boosts digital support with Genesys

    Ray Bilsby Chief Information Officer

  • Coca-Cola Bottlers’ Sales and Services cuts system administration effort 33% with Genesys Cloud CX

    Nicole Thomas Senior Director, Service Operations Support

  • Xerox migrates 3,600 agents to Genesys Cloud CX and retires 7 legacy platforms

    Naresh Shanker Chief Technology Officer

  • Localsearch scales contact centre overnight with Genesys Cloud CX, adding 60 consultants and keeping operations running through COVID-19

    Gary Mandelkow Chief Technology Officer

  • Twiddy & Company boosts CSAT to 90% and cuts wait times 90% with Genesys

    Blake Stockslager Chief Information Officer
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