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453 Genesys Case Studies

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  • Gaining an edge with a cloud-first strategy

    Gordon DalgleishHead of IT Solutions

  • Delivering on the promise of personalization

    Samit PatelHead of Portfolio

  • The First MicroFinanceBank - Customer Case Study

    Abdul MannanUnit Head of Customer Services

  • Achieving ambitious business outcomes faster

    Naresh ShankerChief Technology Officer

  • Empowering business continuity in a crisis

    Gary MandelkowChief Technology Officer

  • Making vacations even more memorable

    Blake StockslagerChief Information Officer

  • Delivering superior CX at the roadside

    Rebecca GossContact Center Operations Manager

  • Enhancing customer experience with digital

    Simon JohnsonHead of Digital Customer Experience

  • Retail giant unlocks growth with cloud

    Steve JamesHead of Technology

  • Omnichannel chatbot enhances customer-centricity

    Elsy Mora MoralesHead of Contact Center

  • Mercury Systems - Customer Case Study

    Tim AleckVice President, Head of Talent

  • Enabling a seamless customer experience

    Ori WainshteinCustomer Care Leader

  • Bringing concierge customer service to members

    Rey ChavezDirector of the Member Contact Center

  • Invested in superior customer experience

    Pat SmolakDirector Operations, Residential Solutions

  • Harmonizing customer experience around the globe

    Jochen HostalkaSenior Vice President IT
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