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577 Genesys Case Studies

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  • An Post automates up to 710 daily Track and Trace calls with Genesys

    Aidan Hughes Customer Service Manager

  • Independent Health migrates 100% remote to Genesys Cloud CX in 4 months, handling 40,000 calls and 800 chats monthly

    Amanda Prell Director Contact Center Experience

  • VIPKid improves agent efficiency and reduces call handling time with Genesys Engage

    Fan Bo Senior Director Sales and Operations Management Center

  • Digicall Assist boosts agent productivity 22% and saves 23 seconds in AHT with Genesys

    Rebecca Goss Contact Center Operations Manager

  • NatWest Group cuts call handle time in 6 weeks with Genesys

    Simon Johnson Head of Digital Customer Experience

  • Countdown boosts contact center capacity by 60% with Genesys Cloud CX

    Steve James Head of Technology

  • Banco Bolivariano boosts chatbot satisfaction to 97% with Genesys

    Elsy Mora Morales Head of Contact Center

  • Mercury Systems handles 1,890 HR queries in 14 days with Genesys DX

    Tim Aleck Vice President, Head of Talent

  • Intuit Mint cuts call center volume by nearly 50% with Genesys

    Ori Wainshtein Customer Care Leader

  • Advia Credit Union achieves 75% contact deflection with Genesys

    Rey Chavez Director of the Member Contact Center

  • FCT reduces call triage time and handles highest quarterly volumes with Genesys

    Pat Smolak Director Operations, Residential Solutions

  • Siemens Healthineers connects 2,200 agents in 236 offices across 35 countries in 8 months with Genesys

    Jochen Hostalka Senior Vice President IT

  • Matmut boosts call efficiency by 15% with Genesys Multicloud CX

    Fabrice André Program Director, Transformation of the CRM Group

  • Co-op migrates to Genesys Cloud CX in 2 weeks and absorbs 700% more social activity

    Claire Carroll Head of Sales and Service

  • McMillan Shakespeare Group enables work-from-home transition in 2 weeks with Genesys

    Daniel Giesen-White Chief Information Officer
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