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496 Genesys Case Studies

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  • Credit union improves member services and agent performance

    Dylan MathewsDirector of IT

  • Transforming online education experiences with the Genesys PureEngage application

    Fan BoSenior Director Sales and Operations Management Center

  • Sabre - Customer Case Study

    Carlos FournierContact Center Technology Operations Manager, Sabre

  • Making vacations even more memorable

    Blake StockslagerChief Information Officer

  • Delivering superior CX at the roadside

    Rebecca GossContact Center Operations Manager

  • Enhancing customer experience with digital

    Simon JohnsonHead of Digital Customer Experience

  • Retail giant unlocks growth with cloud

    Steve JamesHead of Technology

  • Omnichannel chatbot enhances customer-centricity

    Elsy Mora MoralesHead of Contact Center

  • Mercury Systems - Customer Case Study

    Tim AleckVice President, Head of Talent

  • Enabling a seamless customer experience

    Ori WainshteinCustomer Care Leader

  • Bringing concierge customer service to members

    Rey ChavezDirector of the Member Contact Center

  • Invested in superior customer experience

    Pat SmolakDirector Operations, Residential Solutions

  • Harmonizing customer experience around the globe

    Jochen HostalkaSenior Vice President IT

  • Building loyalty among policyholders

    Fabrice AndréProgram Director, Transformation of the CRM Group

  • Co-op - Customer Case Study

    Claire CarrollHead of Sales and Service
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