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577 Genesys Case Studies

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  • Esri boosts first contact resolution to 70% with Genesys

    Michael Kim Director of Support Services

  • Releasy sets up new queues in 3 to 4 minutes with Genesys

    Johan Fordell Chief Executive Officer

  • Neutron Industries boosts sales conversions 29% with Genesys

    Nathan Schnell Director of Business Intelligence

  • Nexon Asia Pacific boosts FCR by 15% with Genesys Cloud CX

    Malcolm Green Senior Contact Center Engineer

  • Belfius Bank cuts call volumes by 30% with Genesys DX chatbot

    Pascal Buyle Head of Non-life Policies Retail

  • Utilita delivers 87.3% self-service with Genesys DX in 10 months

    Martin Filler Head of Contact Center

  • CarGarantie goes live with Genesys Cloud CX in 6 weeks

    Christoph Schuler Head of Operations

  • Citrix answers 60% of support questions with Genesys DX

    Patrick Quinlan Senior Manager, Self-Service and Analytics

  • State of Iowa handles 15,000 chats a month with Genesys, saving 45,000 minutes

    Dawn Connete Government Services Coordinator

  • Fannie Mae handles 90% of 1.5 million queries with Genesys

    Bill Cleary Vice President

  • Kiwibank eliminates 2.9 million minutes of hold time with Genesys

    Emma Noble-Beasley General Manager Contact Center

  • Atomy reduces call wait times with Genesys Cloud CX

    SungHoon Choi IT Manager

  • Electrolux cuts average handle time by 56 seconds with Genesys Cloud

    Mateusz Jazdzewski IT Consumer Experience Solutions Manager and Head of CX Product

  • CarTrawler boosts service levels 12% in 4 weeks with Genesys Cloud CX

    James Waghorn Director, Customer Contact

  • Etraveli Group boosts productivity 15% with Genesys Cloud CX

    Mikael Örtelind chief technology officer
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