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496 Genesys Case Studies

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  • Elevating customer experience in food delivery

    Preeyapat RujumHead of Customer Fulfillment

  • ER-Telecom digital contact center innovation drastically improves agent performance and drives customer satisfaction

    Evgeny ChugaevHead of B2B Product Development

  • Enity drives business growth while personalizing CX and reducing IT costs by 20%

    Martin KedbäckHead of Product Management

  • Building loyalty among policyholders

    Fabrice AndréProgram Director, Transformation of the CRM Group

  • Co-op - Customer Case Study

    Claire CarrollHead of Sales and Service

  • Ensuring business continuity during a crisis

    Daniel Giesen-WhiteChief Information Officer

  • Reaching a new level of customer service

    Leonardo CastilhoHead eCommerce, After-sales and Digital Marketing

  • Transforming a workforce for the digital age

    Malcolm GreenSenior Contact Center Engineer

  • Chatbot delivers cutting-edge customer service

    Pascal BuyleHead of Non-life Policies Retail

  • Finding self-service success

    Martin FillerHead of Contact Center

  • CarGarantie - Customer Case Study

    Christoph SchulerHead of Operations

  • Finding self-service success with Genesys DX

    Patrick QuinlanSenior Manager, Self-Service and Analytics

  • Elevating the resident experience with AI

    Dawn ConneteGovernment Services Coordinator

  • Leading AI innovation in the financial services market

    Bill ClearyVice President

  • Kiwibank - Customer Case Study

    Emma Noble-BeasleyGeneral Manager Contact Center
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