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577 Genesys Case Studies

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  • Lyreco boosts customer satisfaction to 95% with Genesys Cloud

    Nelson Oliveira Product Owner, Customer Care

  • SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant

    Rachel Papka Chief Innovation Officer

  • SaskTel boosts back-office productivity 10% with Genesys

    Stephen Blayone Director, Consumer Sales, Sasktel

  • CarTrawler boosts service levels 12% in 4 weeks with Genesys Cloud CX

    James Waghorn Director, Customer Contact

  • Etraveli Group boosts productivity 15% with Genesys Cloud CX

    Mikael Örtelind chief technology officer

  • Arvato onboards 175 agents in 4 weeks with Genesys Cloud CX

    Gordon Dalgleish Head of IT Solutions

  • Seyco boosts contact levels 100% with Genesys Cloud CX

    Mauricio Reyes Figueroa Digital Development and Data Strategy Manager

  • Inter handles 150,000 calls and 250,000 WhatsApp chats weekly with Genesys Cloud CX

    João Marcus Santos IT Manager

  • 3 Denmark boosts Net Easy Score 15% with Genesys Cloud

    Jonas Kristensen Business Optimisation Manager

  • Aioi Nissay Dowa Insurance Company Australia cuts call abandonment from 8% to 2% with Genesys

    Sheridan Francis Manager, Regional Operations Center

  • Astellas handles over 90,000 contacts a year with Genesys Cloud

    Eri Hirayama Medical Information Center 1, Medical Communications

  • PATLive reduces agent churn 59% with Genesys Cloud CX

    Jackie Gonzalez Vice President, Operations

  • Tokio Marine Management boosts first call resolution to 97.5% with Genesys

    Aaron Roche Travel Manager, Operations

  • Conrad Electronic moves 99% of staff remote in three days with Genesys Cloud

    Günther Oberhofer Director IT Communication and Networks

  • Brighton & Hove Albion Football Club saves 30 minutes per agent daily with Genesys Cloud CX

    Brian Kearney Digital Systems Project Manager
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