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496 Genesys Case Studies

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  • Fjellinjen blends AI with its service model to resolve issues faster

    Trond Martinsen Traffic Manager

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor Buinitsky Deputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Banco de Chile Personalizes the Customer Experience with Genesys

    Ivonne Müller Head of Contact Center

  • Fueling the world’s leading B2B ground travel platform

    James Waghorn Director, Customer Contact

  • Etraveli Group - Customer Case Study

    Mikael Örtelind chief technology officer

  • Gaining an edge with a cloud-first strategy

    Gordon Dalgleish Head of IT Solutions

  • Digital transformation and innovation reshape collection model

    Mauricio Reyes Figueroa Digital Development and Data Strategy Manager

  • Inter - Customer Case Study

    João Marcus Santos IT Manager

  • Uniting sales and customer service

    Jonas Kristensen Business Optimisation Manager

  • Treating customers as valued guests with an end-to-end cloud solution

    Sheridan Francis Manager, Regional Operations Center

  • Strengthening customer experience and operational excellence

    Eri Hirayama Medical Information Center 1, Medical Communications

  • Resetting for remote customer experience management

    Jackie Gonzalez Vice President, Operations

  • Delivering superior customer experience with leading cloud technology

    Aaron Roche Travel Manager, Operations

  • Fast cloud rollout supports personalized customer service

    Günther Oberhofer Director IT Communication and Networks

  • Brighton & Hove Albion Football Club - Customer Case Study

    Brian Kearney Digital Systems Project Manager
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