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453 Genesys Case Studies

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  • Embracing digitalization by going beyond the phone

    Claudio CosentinoPresident

  • Election Protection - Customer Case Study

    Jonah GoldmanLawyers' Committee

  • Inter - Customer Case Study

    João Marcus SantosIT Manager

  • Accelerating global expansion with cloud

    SungHoon ChoiIT Manager

  • Transforming contact centers into care centers

    Mateusz JazdzewskiIT Consumer Experience Solutions Manager and Head of CX Product

  • Fueling the world’s leading B2B ground travel platform

    James WaghornDirector, Customer Contact

  • Etraveli Group - Customer Case Study

    Mikael Örtelindchief technology officer

  • Gaining an edge with a cloud-first strategy

    Gordon DalgleishHead of IT Solutions

  • Digital transformation and innovation reshape collection model

    Mauricio Reyes FigueroaDigital Development and Data Strategy Manager

  • Uniting sales and customer service

    Jonas KristensenBusiness Optimisation Manager

  • Treating customers as valued guests with an end-to-end cloud solution

    Sheridan FrancisManager, Regional Operations Center

  • Strengthening customer experience and operational excellence

    Eri HirayamaMedical Information Center 1, Medical Communications

  • Resetting for remote customer experience management

    Jackie GonzalezVice President, Operations

  • Delivering superior customer experience with leading cloud technology

    Aaron RocheTravel Manager, Operations

  • Fast cloud rollout supports personalized customer service

    Günther OberhoferDirector IT Communication and Networks
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