Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Lyreco boosts customer satisfaction to 95% with Genesys Cloud

    Nelson Oliveira Product Owner, Customer Care

  • SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant

    Rachel Papka Chief Innovation Officer

  • SaskTel boosts back-office productivity 10% with Genesys

    Stephen Blayone Director, Consumer Sales, Sasktel

  • Banco Solidario cuts bot transfers to 14% with Genesys Cloud CX

    Damián Cruz Digital Channel Consultant

  • Universal Assistance cuts assistance call time 30% with Genesys Cloud CX

    Raffaele Loiacono Chief Information Officer

  • Carestream Dental boosts response times 15% and NPS by 6 points with Genesys

    Brian Harris Director, Americas Remote Support

  • Dental Axess saves 1.5 days a week with Genesys Cloud CX

    Patricia Zoller Marketing Manager

  • Ilumno boosts contact levels 100% with Genesys Cloud CX

    Jaume Cascales Muñoz Director of IT Operations

  • Paul Hartmann AG gets 45 agents remote-ready in 2 weeks with Genesys Cloud

  • Edenred boosts agent productivity 28% with Genesys Cloud CX

    Jéssica Mallach Continual Improvement Coordinator

  • Farmers Mutual Group boosts call answer rate to 96% with Genesys Cloud CX

    Matt Harvey Head of National Advice and Service Center

  • Tonik cuts customer wait time by 60% with Genesys Cloud CX

    Arivuvel Ramu Chief Technology Officer

  • Eni Plenitude boosts NPS 30% and cuts agent callbacks 30% with Genesys

  • Spark reduces servers by 96% with Genesys Cloud CX

    James Palmer-Dale Chapter Lead of Customer

  • Tuhu boosts customer satisfaction with Genesys, serving 66 million customers

    Cui Xu Technical Production Manager
FeaturedCustomers has 2,129,879+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.