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496 Genesys Case Studies

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  • National Bank of Greece Chose Genesys to Support Customer Service Through Alternative Channels

    Pericles PapaspyropoulosHead of Contact Center Sector, National Bank of Greece

  • Integrating disparate processes to enhance operational efficiency

    Jane KercherBusiness Analyst

  • Saudi Group Improves customer satisfaction and compliance

    Yousef AlmajdouieCEO

  • Crafting a better experience across channels

    Damián CruzDigital Channel Consultant

  • Omnichannel innovation and high-quality service in critical times

    Raffaele LoiaconoChief Information Officer

  • Delighting customers and engaging employees

    Brian HarrisDirector, Americas Remote Support

  • AI-powered visibility and collaboration

    Patricia ZollerMarketing Manager

  • Transforming online higher education through the cloud

    Jaume Cascales MuñozDirector of IT Operations

  • Cloud enables cross-border contact center communication

  • Cloud contact center transforms customer service

    Jéssica MallachContinual Improvement Coordinator

  • Delivering exceptional experiences from the comfort of home

    Matt HarveyHead of National Advice and Service Center

  • Pioneering digital-only banking in the Philippines

    Arivuvel RamuChief Technology Officer

  • Eni Plenitude - Customer Case Study

  • Sparking a better customer experience

    James Palmer-DaleChapter Lead of Customer

  • Revving up a great customer and employee experience

    Cui XuTechnical Production Manager
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