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496 Genesys Case Studies

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  • Future-proof cloud migration

    Felipe KitanoPlatform Manager - Contact Center

  • How Genesys helped the largest electricity provider in the deregulated Texas market become industry rock stars

    Tony JuricaSenior Managing Architect, IT Global Voice Networks

  • Social Media Channel Gives Banking Giant Human Touch

    Eugenie GijsbertsBusiness Consultant

  • Revving up a great customer and employee experience

    Cui XuTechnical Production Manager

  • Pioneering conversational banking

    Thom KokhuisHead of Conversational Banking

  • A global deployment to deliver consistent experiences

    Wang ChuanpengInternational Services Product Director

  • Shifting power back to survivors

    Marty HandVP of Technology

  • Uplift - Customer Case Study

    Amy BehbehaniSenior Director of Customer Service and Operations

  • Corning Credit Union - Customer Case Study

    Chad HasslerSupervisor Digital Services and Support

  • Bridging the cryptocurrency gap with an all-in-one customer experience platform

    Chantika ChomchomeChief People Officer

  • Empowering a member-first culture

    Amanda PrellDirector Contact Center Experience

  • Omnichannel customer service at its best

    Robert TrojanTeam Manager Workplace and Network Services

  • Transforming the customer and employee experience

    Edgar Muñoz HernándezHead of Analytics and Support

  • Making changes for maximum impact

    Maudrie SmithDirector of Customer Care Operations

  • From ordinary to exceptional customer experience

    Michael DowningVice President Business Operations
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