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566 Genesys Case Studies

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  • Delighting customers and engaging employees

    Brian Harris Director, Americas Remote Support

  • TSB Bank harnesses cloud’s full potential to rapidly pivot to remote working capabilities, accelerate the speed of deployment and boost agility

    Lisa Macnee Head of Digital and Customer Engagement Center

  • Omnichannel customer service at its best

    Robert Trojan Team Manager Workplace and Network Services

  • Revving up a great customer and employee experience

    Cui Xu Technical Production Manager

  • Pioneering conversational banking

    Thom Kokhuis Head of Conversational Banking

  • A global deployment to deliver consistent experiences

    Wang Chuanpeng International Services Product Director

  • Shifting power back to survivors

    Marty Hand VP of Technology

  • Uplift - Customer Case Study

    Amy Behbehani Senior Director of Customer Service and Operations

  • Corning Credit Union - Customer Case Study

    Chad Hassler Supervisor Digital Services and Support

  • Bridging the cryptocurrency gap with an all-in-one customer experience platform

    Chantika Chomchome Chief People Officer

  • Empowering a member-first culture

    Amanda Prell Director Contact Center Experience

  • Transforming the customer and employee experience

    Edgar Muñoz Hernández Head of Analytics and Support

  • Making changes for maximum impact

    Maudrie Smith Director of Customer Care Operations

  • From ordinary to exceptional customer experience

    Michael Downing Vice President Business Operations

  • Winning the hearts of customers and sellers across thousands of islands

    Rudy Dalimunthe Senior Vice President of Customer Excellence
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