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577 Genesys Case Studies

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  • The National Hearing Test handles hundreds of thousands of calls annually with Genesys

    Alex Crowley Project Manager

  • EmblemHealth optimizes service for 3.4 million members with Genesys

    Kevin Lincoln Director of Telecommunications and Call Center Technologies

  • CareCentrix boosts schedule adherence 20% with Genesys

    Fais Siddiky Director of Operations

  • National Domestic Violence Hotline moved 160 advocates remote in 3 days with Genesys

    Marty Hand VP of Technology

  • Uplift saves 2,500 hours in one month with Genesys Cloud CX

    Amy Behbehani Senior Director of Customer Service and Operations

  • Corning Credit Union boosts digital service with Genesys, resolving 58% of chats without agents

    Chad Hassler Supervisor Digital Services and Support

  • Bitkub Exchange boosts employee productivity 8% with Genesys Cloud CX

    Chantika Chomchome Chief People Officer

  • Independent Health migrates 100% remote to Genesys Cloud CX in 4 months, handling 40,000 calls and 800 chats monthly

    Amanda Prell Director Contact Center Experience

  • DKV Euro Service scales from 30 to 520 agents in 18 months with Genesys Cloud CX

    Robert Trojan Team Manager Workplace and Network Services

  • Heineken Mexico nearly doubles sales and raises service levels to 99% with Genesys

    Edgar Muñoz Hernández Head of Analytics and Support

  • Metergy Solutions boosts productivity 30% with Genesys Cloud CX in 10 weeks

    Maudrie Smith Director of Customer Care Operations

  • O2E Brands sets up 500 remote workers in five days with Genesys Cloud CX

    Michael Downing Vice President Business Operations

  • Tokopedia boosts CSAT 10% and cuts repeat contacts 30% with Genesys

    Rudy Dalimunthe Senior Vice President of Customer Excellence

  • Woolworths Finance Shared Services cuts invoice query resolution by 99% with Genesys Cloud CX

    Robert Fellowes Customer Focused Transactions Services Lead

  • DNB cuts call volumes 30% and AHT 6.5% with Genesys

    Ketil Berge Technical Lead
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