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496 Genesys Case Studies

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  • Aseguradora del Sur gains 80% increase in contact center revenue

    Juan Fernando Cevallos VP of Business

  • A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

    Surawat Shinawatra Head of Customer Service

  • Driving innovation and cost savings with a custom cloud solutions

    Chip Sugrue Vice President of Customer Strategies & Affiliate Management Consultant

  • From ordinary to exceptional customer experience

    Michael Downing Vice President Business Operations

  • Winning the hearts of customers and sellers across thousands of islands

    Rudy Dalimunthe Senior Vice President of Customer Excellence

  • Woolworths FSS reduces cost of doing business while delighting stakeholders

    Robert Fellowes Customer Focused Transactions Services Lead

  • Digital-first banking in critical times

    Ketil Berge Technical Lead

  • Service NSW - Customer Case Study

    Paul Taylor Customer Service Representative

  • Digital transformation provides a 360-degree view

    Gloria Carvajal Álvarez Call Center Coordinator

  • Pushing passenger experiences to new heights

    Tal Fridman Operations and Business Development Director

  • Delivering on the promise of personalization

    Samit Patel Head of Portfolio

  • Driving strategy towards customer and business benefits

    Marco Dottore Head of Network and Infrastructure Project Management

  • Embracing digitalization by going beyond the phone

    Claudio Cosentino President

  • Agile customer management with a scalable cloud solution

    Domenico Galizia Chief Executive Officer

  • Brazilian bank invests in cloud contact center for scalability and innovation

    Camilo Calligaro Telecommunication Services Analyst
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