496 Genesys Case Studies

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  • Telekom Deutschland finds the way to an unbeatable customer experience with faster and more convenient service

  • Omnichannel CX leads to a 50% improvement in first-call resolution

  • Raising The Bar On Contact Center Performance

  • Winning the hearts of customers and sellers across thousands of islands

  • Woolworths FSS reduces cost of doing business while delighting stakeholders

  • Digital-first banking in critical times

  • Service NSW - Customer Case Study

  • Digital transformation provides a 360-degree view

  • Pushing passenger experiences to new heights

  • Delivering on the promise of personalization

  • Driving strategy towards customer and business benefits

  • Embracing digitalization by going beyond the phone

  • Agile customer management with a scalable cloud solution

  • Brazilian bank invests in cloud contact center for scalability and innovation

  • Building proactive banking models