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496 Genesys Case Studies

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  • Northumbrian Water - Customer Case Study

    David HallidayIS Product Manager

  • Achieving ambitious business outcomes faster

    Naresh ShankerChief Technology Officer

  • Omnichannel chatbot enhances customer-centricity

    Elsy Mora MoralesHead of Contact Center

  • Winning the hearts of customers and sellers across thousands of islands

    Rudy DalimuntheSenior Vice President of Customer Excellence

  • Woolworths FSS reduces cost of doing business while delighting stakeholders

    Robert FellowesCustomer Focused Transactions Services Lead

  • Digital-first banking in critical times

    Ketil BergeTechnical Lead

  • Service NSW - Customer Case Study

    Paul TaylorCustomer Service Representative

  • Digital transformation provides a 360-degree view

    Gloria Carvajal ÁlvarezCall Center Coordinator

  • Pushing passenger experiences to new heights

    Tal FridmanOperations and Business Development Director

  • Delivering on the promise of personalization

    Samit PatelHead of Portfolio

  • Driving strategy towards customer and business benefits

    Marco DottoreHead of Network and Infrastructure Project Management

  • Embracing digitalization by going beyond the phone

    Claudio CosentinoPresident

  • Agile customer management with a scalable cloud solution

    Domenico GaliziaChief Executive Officer

  • Brazilian bank invests in cloud contact center for scalability and innovation

    Camilo CalligaroTelecommunication Services Analyst

  • Building proactive banking models

    Esra TurhanContact Center Senior Vice President
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