Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • The National Hearing Test handles hundreds of thousands of calls annually with Genesys

    Alex Crowley Project Manager

  • EmblemHealth optimizes service for 3.4 million members with Genesys

    Kevin Lincoln Director of Telecommunications and Call Center Technologies

  • CareCentrix boosts schedule adherence 20% with Genesys

    Fais Siddiky Director of Operations

  • Service NSW answers 64% of calls within 60 seconds with Genesys

    Paul Taylor Customer Service Representative

  • Vanti maintains 95% service quality and 100% call recording with Genesys

    Gloria Carvajal Álvarez Call Center Coordinator

  • Dolfi1920 boosts CSAT 12% and FCR 21% in a two-week Genesys Cloud CX migration

    Tal Fridman Operations and Business Development Director

  • Utility Warehouse cuts call time by 60% and campaigns run 90% faster with Genesys

    Samit Patel Head of Portfolio

  • Aeroporti di Roma handles 240,000 calls a year with Genesys Cloud CX

    Marco Dottore Head of Network and Infrastructure Project Management

  • Acea improves user experience and launches Waidy Point with Genesys Cloud CX

    Claudio Cosentino President

  • BetFlag enables work from home for a year with Genesys Cloud CX

    Domenico Galizia Chief Executive Officer

  • Sicredi cuts annual support costs by more than R$1 million with Genesys Cloud CX

    Camilo Calligaro Telecommunication Services Analyst

  • DenizBank boosts customer satisfaction 40% with Genesys proactive banking

    Esra Turhan Contact Center Senior Vice President

  • Avis Budget Group handles 30% of inquiries with self-service using Genesys

    Edoardo Peniche Vice President Budapest Service Center

  • See Tickets handles 95% of inquiries with Genesys DX

    Rob Wilmshurst Chief Executive Officer

  • Presbyterian boosts agent utilization 33% with Genesys Workforce Engagement Management

    Lourdes Nevarez Director of Workforce Strategy
FeaturedCustomers has 2,129,880+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.