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566 Genesys Case Studies

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  • Ferguson unifies 1,200+ locations with Genesys Cloud to strengthen customer relationships

  • Boosting the China tourism experience to a new level

    Li Nong Chief Marketing Officer

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

  • Building proactive banking models

    Esra Turhan Contact Center Senior Vice President

  • Driving efficiency with natural language processing

    Edoardo Peniche Vice President Budapest Service Center

  • Ticketing leader transforms service with AI

    Rob Wilmshurst Chief Executive Officer

  • Presbyterian - Customer Case Study

    Lourdes Nevarez Director of Workforce Strategy

  • How Iowa Built a Better Chatbot

    Dawn Connet eGovernment Services Coordinator

  • How The City of Winter Park Increased Productivity with Genesys Cloud

  • How Missouri Used Ai-powered Call Center Technology to Cut Constituent Wait Times in Half

    Nichole Conway Program Manager

  • Missouri a Case Study in How to Get Smart About Cx

    Nichole Conway Program Manager

  • How a Virtual Call Center is Helping Alaska Provide Better Public Assistance

    Jamie Moore Monitor

  • Utah speeds contact tracing capabilities and prepares for a surge in vaccine distribution using the cloud

    Jon Reid Utah Statewide Immunization Information System Program Manager

  • Redesigning the life insurance experience

    Paul Bourdeaux Chief Information Officer

  • Northumbrian Water - Customer Case Study

    David Halliday IS Product Manager
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