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577 Genesys Case Studies

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  • Digital Dialog cuts service costs with AI voicebots, handling 40% of calls

    Corinna Kaussen Authorized Signatory

  • Clínica Dávila answers 50% more calls with Genesys

    Valenzuela Meneses Remote Channel Assistant Manager

  • Marks & Spencer boosts online sales 8.2% with Genesys

    Ian Mahoney Programme Director, M&S

  • Presbyterian boosts agent utilization 33% with Genesys Workforce Engagement Management

    Lourdes Nevarez Director of Workforce Strategy

  • State of Iowa achieves 10x ROI with Genesys chatbots and AI

    Dawn Connet eGovernment Services Coordinator

  • City of Winter Park boosts productivity 50% with Genesys Cloud

  • City of Missouri City cuts constituent wait times by 53% with Genesys

    Nichole Conway Program Manager

  • City of Missouri City cuts average speed to answer by 55% with Genesys

    Nichole Conway Program Manager

  • Alaska DHSS scales to 23,000 monthly calls with Genesys Cloud CX

    Jamie Moore Monitor

  • Utah Department of Health spins up a 1,200-seat contact center in less than 72 hours with Genesys

    Jon Reid Utah Statewide Immunization Information System Program Manager

  • Efinancial moves 400 staff to Genesys Cloud in 21 days, boosting dials and contacts 25%

    Paul Bourdeaux Chief Information Officer

  • Northumbrian Water sends 6,000 texts per minute and cuts response time to just over 3 minutes with Genesys

    David Halliday IS Product Manager

  • bpha handles 10,500 monthly interactions with Genesys and adds 3x more customer channels

    Lianne Martindale Communications Center Manager

  • Eesti Energia automates 88 call flows with Genesys in a four-month migration

    Kaido Kabral Customer Service Solution Expert

  • AdaptHealth boosts service level 19% and cuts abandonment 84% with Genesys

    Bill Lewis Senior Director, Infrastructure and Security Engineering
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