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453 Genesys Case Studies

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  • Narayana Health - Customer Case Study

    Kumar KVVice President for Information Technology

  • Shifting power back to survivors

    Marty HandVP of Technology

  • Polycom adopts Genesys Altocloud to improve their digital customer engagement strategy

    Andrea KolstadSenior Director of Web Marketing and Operations

  • Driving efficiency with natural language processing

    Edoardo PenicheVice President Budapest Service Center

  • Ticketing leader transforms service with AI

    Rob WilmshurstChief Executive Officer

  • Presbyterian - Customer Case Study

    Lourdes NevarezDirector of Workforce Strategy

  • How Iowa Built a Better Chatbot

    Dawn ConneteGovernment Services Coordinator

  • How The City of Winter Park Increased Productivity with Genesys Cloud

  • How Missouri Used Ai-powered Call Center Technology to Cut Constituent Wait Times in Half

    Nichole ConwayProgram Manager

  • Missouri a Case Study in How to Get Smart About Cx

    Nichole ConwayProgram Manager

  • How a Virtual Call Center is Helping Alaska Provide Better Public Assistance

    Jamie MooreMonitor

  • Utah speeds contact tracing capabilities and prepares for a surge in vaccine distribution using the cloud

    Jon ReidUtah Statewide Immunization Information System Program Manager

  • Redesigning the life insurance experience

    Paul BourdeauxChief Information Officer

  • Northumbrian Water - Customer Case Study

    David HallidayIS Product Manager

  • bpha - Customer Case Study

    Lianne MartindaleCommunications Center Manager
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