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577 Genesys Case Studies

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  • ZoomSystems boosts uptime to 99% with Genesys

    Michael Shaw Senior Vice President, Operations

  • Riachuelo boosts customer satisfaction 60% with Genesys

  • Credit Union Australia boosts website chat conversion to 4% with Genesys

    Paul Cahill Head of Digital Experience

  • Schneider Electric resolves 86% of inbound calls on first contact with Genesys Cloud

    Irina Zubova Vice President, Digital Sales and Customer Support Enablement

  • B&O Service boosts reliability for 600,000 homes with Genesys Cloud

    Christoph Otto Head of IT Infrastructure and Service

  • Unisys retires 7 legacy systems and expects $2M+ in lifetime savings with Genesys Cloud

    Aron Meyer Solution Architect, Digital Workplace Solutions

  • Missouri Department of Social Services boosts response times 44% with Genesys Cloud

    Nichole Conway Program Manager

  • Somerset Council unifies five service teams in 14 months with Genesys

    Sharon Passmore Service Manager, Customer Services

  • Bankaya boosts overdue account collection 4x with Genesys Cloud

    Adrian Soria Collections Manager

  • Graphic Solutions Group avoids $250,000 in labor costs and boosts service levels 88% with Genesys

    Lauren Forte Director of Inside Sales

  • QBE modernizes 4,000-employee contact centers with Genesys Cloud

    Scott Paterson Global Unified Comms and Collaborating Manager

  • Alight Solutions cuts IT and partner costs 40% with Genesys

    Robin Vallango Vice President, Customer Care Technology

  • Canadian Red Cross boosts analyst throughput 95% with Genesys

    Andrew George Director of Direct and Integrated Marketing

  • Lighthouse Works cuts average speed of answer from 23 to 8 seconds with Genesys

    Kyle Johnson President and Chief Executive Officer

  • Nuuday boosts chat volumes from 10,000 to 50,000 a month with Genesys

    Michael Stinner Head of CX Operations
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