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496 Genesys Case Studies

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  • Telekom Deutschland finds the way to an unbeatable customer experience with faster and more convenient service

    Gero NiemeyerManaging Director

  • Omnichannel CX leads to a 50% improvement in first-call resolution

    Maurício Alvares da Silva Velloso FerreiraDirector of Corporate Clients and Services

  • Raising The Bar On Contact Center Performance

    Maurizio MorricaContact Center Manager

  • Eesti Energia - Customer Case Study

    Kaido KabralCustomer Service Solution Expert

  • AdaptHealth - Customer Case Study

    Bill LewisSenior Director, Infrastructure and Security Engineering

  • Schneider Electric - Customer Case Study

    Irina ZubovaVice President, Digital Sales and Customer Support Enablement

  • B&O Service - Customer Case Study

    Christoph OttoHead of IT Infrastructure and Service

  • Elevating IT and BPO service delivery worldwide

    Aron MeyerSolution Architect, Digital Workplace Solutions

  • Missouri Department of Social Services - Customer Case Study

    Nichole ConwayProgram Manager

  • Somerset Council - Customer Case Study

    Sharon PassmoreService Manager, Customer Services

  • Advancing automated, empathetic and seamless collections

    Adrian SoriaCollections Manager

  • Graphic Solutions Group - Customer Case Study

    Lauren ForteDirector of Inside Sales

  • QBE - Customer Case Study

    Scott PatersonGlobal Unified Comms and Collaborating Manager

  • Evolving the employer and employee experience

    Robin VallangoVice President, Customer Care Technology

  • Canadian Red Cross - Customer Case Study

    Andrew GeorgeDirector of Direct and Integrated Marketing
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