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577 Genesys Case Studies

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  • Australia Post improves first call resolution by 10% with Genesys

    Patrick Nesbitt Head of Channel Optimization

  • Rainmaker boosts sales 115% with Genesys Cloud

    Henri Forss Sales and Development Director

  • Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

    Robert Fellowes Customer Focused Transactions Services Lead

  • Nuuday boosts chat volumes from 10,000 to 50,000 a month with Genesys

    Michael Stinner Head of CX Operations

  • The University of Texas Rio Grande Valley boosts student satisfaction 14% with Genesys

    Vanessa Maldonado Director of Student Service Centers

  • Stanley Steemer cuts IT infrastructure and support costs by 70% with Genesys

    John Parente Director of Contact Center Operations

  • TechStyleOS drops abandonment by 31% and absorbs 14% more inbound traffic with Genesys

    Jack Roberts Director, GMS Technology and Applications

  • BancoEstado improves contact center KPIs with Genesys in 2.5 months

    Luis Chávez Tuesta Head of Software and Product Development

  • Sage France boosts CX with a 50% agent survey response and Genesys-powered workforce engagement

    Fabien Borras Director Customer Operations, Tools, Data and Service

  • Sodexo boosts CSAT 35% and agent productivity 10% with Genesys

    Thibault Guerard VP of Customer Experience and Care

  • Elevating lifetime relationships with an innovative customer experience platform

    Kenneth Lee General Manager, IT Solutions

  • Humm Group deploys Genesys Cloud to 400 agents in 4 weeks

    Andrew Murrell Chief Operations Officer

  • SV Gruppe deploys Genesys Cloud for 70 agents across 2 sites with full process transparency

    Manuela Lüdke Managing Director

  • Blibli boosts service levels 3.8% and CSAT 3% with Genesys Cloud

    Shanty Cantya Vice President of Customer Management

  • Company Nurse adds 33,000 users and completes 100,000 weekly health transactions with Genesys

    Henry Svendblad Chief Technology Officer
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