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496 Genesys Case Studies

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  • Paving the way for personalized digital-first experiences

    Andreea CocaCX and Quality Manager

  • Bupa Australia delivers customer-led transformation

    James IansekHead of Customer Service Design and Innovation

  • Emirates Winning customer experience with customer service innovation

    Karen Bell-WrightSenior Vice President, Retail and Contact Centres

  • Better experiences and ROI with composable CX

    Henry SvendbladChief Technology Officer

  • Enhancing the fan experience for over 100 million sports enthusiasts

    Nigel PondsSenior Director

  • Relentless pursuit of service excellence

    Lawrence DraytonHead of Customer Experience

  • Odity - Customer Case Study

    Clément PoletDeputy CEO Business

  • Unifying healthcare with AI-powered experience

    Neilton AlvesProject Analyst

  • Growing revenue with seamless, personalized journeys

    Carolin RaezerHead of Strategy and Innovation

  • Digital Dialog - Customer Case Study

    Corinna KaussenAuthorized Signatory

  • Hexaware - Customer Case Study

    Kalpesh GandhiVP of OCX Service Delivery

  • City of Clearwater - Customer Case Study

    Amy SessionsCustomer Service Division Manager

  • RedSalud - Customer Case Study

    Juan NemeDigital Patient Services Manager

  • A people-centric customer experience transformation

    Cinthya Moreno GómezService Channels Corporate Director

  • O.phon - Customer Case Study

    Daniel KubeinHead of Operations and Performance
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