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577 Genesys Case Studies

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  • See Tickets handles 95% of inquiries with Genesys DX

    Rob Wilmshurst Chief Executive Officer

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

    Andrew Lindsay UK Engineering Manager

  • News Limited reduces abandoned calls by 60% with Genesys

    Jonathan Ng Technology Manager, Sales Solutions, Crm And Contact Centers, News Limited

  • Prvidr cuts agent onboarding time and training costs with Genesys Cloud

    Lawrence Drayton Head of Customer Experience

  • Odity deepens premium CX across 130 brands with Genesys Cloud

    Clément Polet Deputy CEO Business

  • Sabin cuts complaint handling and unifies voice, WhatsApp, email and chat with Genesys

    Neilton Alves Project Analyst

  • IONOS boosts conversion 68% and revenue 29% with Genesys Cloud

    Carolin Raezer Head of Strategy and Innovation

  • Digital Dialog cuts service costs with AI voicebots, handling 40% of calls

    Corinna Kaussen Authorized Signatory

  • Hexaware cuts operating costs 22% with Genesys Cloud

    Kalpesh Gandhi VP of OCX Service Delivery

  • City of Clearwater improves call answer rate by 108% with Genesys

    Amy Sessions Customer Service Division Manager

  • RedSalud cuts contact center costs 30% with Genesys

    Juan Neme Digital Patient Services Manager

  • BAC drives 143,000 successful video calls in 2023 with Genesys

    Cinthya Moreno Gómez Service Channels Corporate Director

  • O.phon speeds up support requests 64% with Genesys Cloud

    Daniel Kubein Head of Operations and Performance

  • King Price Insurance unifies 800 contact center seats in 8 months with Genesys Cloud AI

    Bianca Nel Product Owner

  • Pluxee Romania boosts productivity 140% with Genesys Cloud

    Andreea Coca CX and Quality Manager
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