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496 Genesys Case Studies

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  • Broadband Leader Adopts Innovative Multi-Channel Strategy

    Guido RodaHead of Information Technology, FASTWEB

  • Dutch Lottery Applying a functional, flexible platform to increase customer satisfaction

    Dirk Jan VerdonkWFM Manager

  • Scaling CX operations with one consolidated system

    Andrew MurrellChief Operations Officer

  • Paving the way for personalized digital-first experiences

    Andreea CocaCX and Quality Manager

  • Modivcare - Customer Case Study

    Heath SampsonPresident & CEO

  • APM - Customer Case Study

    Michael McBrideGeneral Manager

  • Boosting efficiency through unified CCaaS and Salesforce CRM

    Philip HagenfeldtCommercial System Lead

  • Matching high-speed broadband services with digital-first customer care

    Stephen RileyHead of Customer Service

  • The Trevor Project - Customer Case Study

    Peggy RajskiCo-Founder and Interim CEO

  • Western Sydney University - Customer Case Study

    Scott SnyderChief Information and Digital Officer

  • Rainmaker - Customer Case Study

    Henri ForssSales and Development Director

  • Auto Trader - Customer Case Study

    Mike BraidHead of Enterprise IT

  • Narayana Health - Customer Case Study

    Kumar KVVice President for Information Technology

  • PureGym solves peak demand challenges with digital and AI

    Scott AdamsMember Services Manager

  • Soaring to more personalized and rewarding interactions

    Angelina Griselda Stankiewicz ChávezSenior Contact Center Manager
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