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577 Genesys Case Studies

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  • İSKİ cuts lost calls from 30% to 5% with Genesys

    Zekai Hayrioğlu Development Coordinator, İSKİ

  • Grupo Equatorial improves first-call resolution 50% with Genesys

    Maurício Alvares da Silva Velloso Ferreira Director of Corporate Clients and Services

  • BCD cuts handle time 11% with Genesys Cloud

    Christina Bell Vice President of Contact Center Solutions

  • Pluxee Romania boosts productivity 140% with Genesys Cloud

    Andreea Coca CX and Quality Manager

  • Modivcare cuts call volumes in half and saves $17 million with Genesys

    Heath Sampson President & CEO

  • APM boosts customer experience with Genesys and cuts response time by 60%

    Michael McBride General Manager

  • Benify unifies Genesys and Salesforce in 4 hours, cuts time to resolution 20%

    Philip Hagenfeldt Commercial System Lead

  • Fibrus Networks cuts contact rates 29% and saves £630,000 with Genesys

    Stephen Riley Head of Customer Service

  • The Trevor Project - Customer Case Study

    Peggy Rajski Co-Founder and Interim CEO

  • Western Sydney University reduces abandoned calls by 45% with Genesys Cloud

    Scott Snyder Chief Information and Digital Officer

  • Rainmaker boosts sales 115% with Genesys Cloud

    Henri Forss Sales and Development Director

  • Auto Trader migrates 300 agents to Genesys Cloud in 6 months

    Mike Braid Head of Enterprise IT

  • Narayana Health cuts average handle times by 15% with Genesys Cloud

    Kumar KV Vice President for Information Technology

  • PureGym boosts customer satisfaction and cuts peak-demand strain with Genesys

    Scott Adams Member Services Manager

  • Aeromexico migrates to Genesys Cloud in 4 months to support 5.5 million annual transactions

    Angelina Griselda Stankiewicz Chávez Senior Contact Center Manager
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