Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • TSB Bank cuts call abandonment 20% and migrates in 5 days with Genesys

    Lisa Macnee Head of Digital and Customer Engagement Center

  • BAC drives 143,000 successful video calls in 2023 with Genesys

    Cinthya Moreno Gómez Service Channels Corporate Director

  • Ignite Travel Group speeds onboarding 87% with Genesys PureCloud

    Conrad Dickson General Manager – ICT

  • Security Bank migrates contact centers to work from home in 3 to 4 weeks with Genesys

    Lucose Eralil Head of Enterprise Technology and Operations

  • Robinhood reduces handle times and abandonment rates with Genesys Cloud

    Preeyapat Rujum Head of Customer Fulfillment

  • Maximus completes 100+ Genesys migrations and cuts licensing costs by up to 50%

    Angela Kovach Vice President of Cloud Technology

  • Maxicare boosts agent calls 51% in two months with Genesys

    Christian Argos CEO

  • ZIM slashes update time with Genesys Cloud and builds in-house AI virtual agents

    Meir Gershon Head of Global Service and Communication

  • HSBC predicts $60 million in three-year value with Genesys Cloud AI orchestration

    Paulette Toynton Global Head of Channel Service and Customer

  • Best Buy Canada cuts operating costs 20% with Genesys Cloud

    Mick Robinson Director of Customer Care

  • Virgin Atlantic gains $28M in three-year value with Genesys Cloud AI

    Louise Phillips VP Customer Centers

  • BCD cuts handle time 11% with Genesys Cloud

    Christina Bell Vice President of Contact Center Solutions

  • InspiriTec cuts average handle time 15% with Genesys Cloud

    John Connolly President and CEO

  • Enity Bank Group cuts average handle time by 54% with Genesys Cloud

    Martin Kedbäck Head of Product Management

  • Carglass Netherlands boosts digital journeys to 75% with Genesys Cloud

    Bjorn Smulders Manager
FeaturedCustomers has 2,129,890+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.