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496 Genesys Case Studies

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  • Stable, multi-channel contact center helps Silver World group achieve higher win rates and revenue

    Liu HailongManager of Contact Center Service

  • UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence

    Mary Beth JenkinsCOO, UPMC Health Plan

  • UniCredit reaps the rewards of seamlessly integrated, modular technology to meet increasing customer demands

    Francesco RosatoHead of Contact Centre Strategy

  • Boosting client service by streamlining the contact center

    Roy HazelwoodContact Center Manager

  • Arvig - Customer Case Study

    Elena WellerCustomer Experience Director

  • Crafting better banking journeys with omnichannel experiences

    Lucose EralilHead of Enterprise Technology and Operations

  • Elevating customer experience in food delivery

    Preeyapat RujumHead of Customer Fulfillment

  • Maximus - Customer Case Study

    Angela KovachVice President of Cloud Technology

  • Proactive care to help Filipinos live their best life

    Christian ArgosCEO

  • ZIM redefines experience, productivity and IT agility with a unified contact center

    Meir GershonHead of Global Service and Communication

  • HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

    Paulette ToyntonGlobal Head of Channel Service and Customer

  • Best Buy Canada realizes a 20% reduction in operational costs with Genesys Cloud

    Mick RobinsonDirector of Customer Care

  • Virgin Atlantic gains $28M three-year value from Genesys Cloud AI

    Louise PhillipsVP Customer Centers

  • BCD delivers smarter journeys at scale with Genesys Cloud

    Christina BellVice President of Contact Center Solutions

  • InspiriTec boosts efficiency and decreases AHT by 15% with Genesys Cloud

    John ConnollyPresident and CEO
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