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577 Genesys Case Studies

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  • Touring Club Suisse boosts agent occupancy to 98% with Genesys

    Stephan Wymann Workload Manager, Area Assistance

  • Intuit Mint cuts call center volume by nearly 50% with Genesys

    Ori Wainshtein Customer Care Leader

  • Twiddy & Company boosts CSAT to 90% and cuts wait times 90% with Genesys

    Blake Stockslager Chief Information Officer

  • Community Legal Services cuts average speed of answer by 43% with Genesys

    Monique Keels Manager of the Brief Services and Legal Advice

  • Emtelco resolves 34% of self-service interactions on first contact with Genesys

    Juliana Henao Usuga Director of Customer Experience and Marketing

  • Beneva achieves 94% employee satisfaction after migrating to Genesys Cloud

    Dominique Proulx Director, Omnichannel

  • SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant

    Rachel Papka Chief Innovation Officer

  • Aseguradora Del Sur boosts contact center revenue 80% with Genesys

    Juan Fernando Cevallos VP of Business

  • OLB transforms CX with Genesys Cloud, boosting NPS and first-contact resolution

    Felix Leshoff Senior Associate, Central and Digital Sales

  • AIA New Zealand cuts average handle time by over 20% with Genesys

    Luke Longney Chief Technology Officer

  • MTN cuts repeat calls 15% with Genesys

  • Grupo Saesa reduces handle time by 10% with Genesys Cloud

    Francisco Noel Petrlik Customer Manager

  • The Salvation Army Australia boosts NPS by 8 points with Genesys Cloud

    Fuchsia De Lange Phone Assistance Line Manager

  • Langley Federal Credit Union boosts Net Promoter Score with Genesys and Salesforce

    Erling Amundson VP of Member Experience

  • Emirates NBD aims for faster, AI-powered customer resolution with Genesys Cloud

    Ali Rey Group Head of Technology Platform
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