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577 Genesys Case Studies

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  • ICICI Bank boosts customer satisfaction from 65% to 75% with Genesys

    Krishnan Govindan Head, Customer Service Phone Banking

  • Desjardins cuts average conversation time by 15 seconds with Genesys

    Kim Arseneault Strategic Advisor

  • Sunsuper cuts response time to 3 hours with Genesys

    Amalie White Head of Customer Interactions

  • SBI Securities handles 10,000 daily inquiries with Genesys and boosts supervisor efficiency 90%

    Yuji Kawata Customer Success Promotion Department

  • ThunderNet boosts agent productivity and customer satisfaction by 60% with Genesys

    Enrique Rodriguez Call Center Coordinator

  • Naturgy triples NPS from 21% to 60% with Genesys in six weeks

    Diana Garcia Director of Commercial Strategy and Transformation

  • Global Payments brings 1,500 agents onto Genesys Cloud in 7 rollouts

    Beth Granberry Director of Telecommunications

  • youse cuts ombudsman calls 91% with Genesys

    Taiolor Morais Director of Technology and Operations

  • Sohin serves more patients with greater empathy and efficiency using Genesys Cloud

    Juana Ramirez CEO and CoFounder

  • Sales-Hub boosts revenues 20% with Genesys Cloud CX

    Edgar Celaya Director of Sales and Contact Center

  • UK Home Office cuts handle time by 15% with Genesys Cloud CX

    Robbie Warwick Head of Voice and Video Platforms

  • Amica boosts service levels by 12% with Genesys Cloud

  • Newcastle Greater Mutual Group cuts handle time by 50 seconds with Genesys Cloud AI

    Don Tribe Head of Customer Operations

  • Grands Moulins de Paris simplifies call flows and adds new features with Genesys Cloud

    Cécile Collonge Head of Customer Service

  • M&T Bank cuts cost per call 11% and drops calls 80% with Genesys Cloud CX

    Craig Stanton Engineering Director
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