Lyreco Group supports long-term growth with cloud strategy to unify 25 contact centers globally
Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys
Holiday Travel Leader Transat Consolidates Contact Center Operations Across Five Countries
CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty
Emirates NBD aims to deliver more personalized customer interactions and faster resolution using AI
Winning in high-stakes financial markets
ThunderNet boosts agent productivity and customer satisfaction by 60%
Naturgy optimizes its customer experience, tripling its Net Promoter Score
Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform
Digital insurance brings democratization of protection to the Brazilian market
Sohin uses empathy and AI to help patients navigate healthcare challenges
Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub
Putting empathy at the heart of UK public services
Amica lifts service levels by 12% with workforce engagement management
Reducing agents’ cognitive workloads
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