496 Genesys Case Studies

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  • Agent workload redistribution improves customer service and employee satisfaction

  • From ordinary to exceptional customer experience

  • Boosting client service by streamlining the contact center

  • CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty

  • Emirates NBD aims to deliver more personalized customer interactions and faster resolution using AI

  • Winning in high-stakes financial markets

  • ThunderNet boosts agent productivity and customer satisfaction by 60%

  • Naturgy optimizes its customer experience, tripling its Net Promoter Score

  • Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform

  • Digital insurance brings democratization of protection to the Brazilian market

  • Sohin uses empathy and AI to help patients navigate healthcare challenges

  • Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

  • Putting empathy at the heart of UK public services

  • Amica lifts service levels by 12% with workforce engagement management

  • Reducing agents’ cognitive workloads