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496 Genesys Case Studies

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  • Pioneering conversational banking

    Thom Kokhuis Head of Conversational Banking

  • Canadian Red Cross - Customer Case Study

    Andrew George Director of Direct and Integrated Marketing

  • Community Legal Services is changing lives — one interaction at a time

    Monique Keels Manager of the Brief Services and Legal Advice

  • Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud

    Cécile Collonge Head of Customer Service

  • M&T Bank achieves double-digit benefits by modernizing its CX platform

    Craig Stanton Engineering Director

  • A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

    Surawat Shinawatra Head of Customer Service

  • Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud

    Luc Denis CRC Director

  • PagBank provides first-class support faster with a 25% drop in AHT

    Rodrigo Passos Head of Planning and Projects

  • Omnichannel CX leads to a 50% improvement in first-call resolution

    Maurício Alvares da Silva Velloso Ferreira Director of Corporate Clients and Services

  • Eir saves up to a minute per call with Agent Copilot

    John Connors Director of Business Transformation

  • Stater connects data for more personalized experiences

    Johan van Hensbergen Product Owner

  • Driving personal and business growth

    Bruce Lambert Director, Resource Planning and Reporting

  • Leading the way in energy customer care

    Kevin Watts Head of Customer Service Excellence

  • Rebuilding lives, removing fear

    Ellen Patterson Deputy Service Manager

  • Accelerating integration. Enhancing satisfaction

    Michael Graffe Head of IT
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