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496 Genesys Case Studies

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  • Enabling a seamless customer experience

    Ori WainshteinCustomer Care Leader

  • From ordinary to exceptional customer experience

    Michael DowningVice President Business Operations

  • Relentless pursuit of service excellence

    Lawrence DraytonHead of Customer Experience

  • Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud

    Cécile CollongeHead of Customer Service

  • M&T Bank achieves double-digit benefits by modernizing its CX platform

    Craig StantonEngineering Director

  • A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

    Surawat ShinawatraHead of Customer Service

  • Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud

    Luc DenisCRC Director

  • PagBank provides first-class support faster with a 25% drop in AHT

    Rodrigo PassosHead of Planning and Projects

  • Omnichannel CX leads to a 50% improvement in first-call resolution

    Maurício Alvares da Silva Velloso FerreiraDirector of Corporate Clients and Services

  • Eir saves up to a minute per call with Agent Copilot

    John ConnorsDirector of Business Transformation

  • Stater connects data for more personalized experiences

    Johan van HensbergenProduct Owner

  • Driving personal and business growth

    Bruce LambertDirector, Resource Planning and Reporting

  • Leading the way in energy customer care

    Kevin WattsHead of Customer Service Excellence

  • Rebuilding lives, removing fear

    Ellen PattersonDeputy Service Manager

  • Accelerating integration. Enhancing satisfaction

    Michael GraffeHead of IT
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