Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Tokio Marine Management boosts first call resolution to 97.5% with Genesys

    Aaron Roche Travel Manager, Operations

  • Mairie de Vincennes reduces queue times for 22 agents with Genesys

    Laetitia Henry Director of the Unique Welcome Centre

  • Audika boosts customer satisfaction to 92% with Genesys

  • M&T Bank cuts cost per call 11% and drops calls 80% with Genesys Cloud CX

    Craig Stanton Engineering Director

  • Siam Commercial Bank cuts repeat calls by 50% with Genesys Cloud

    Surawat Shinawatra Head of Customer Service

  • Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud

    Luc Denis CRC Director

  • PagBank cuts AHT 25% in under 4 months with Genesys Cloud

    Rodrigo Passos Head of Planning and Projects

  • Grupo Equatorial improves first-call resolution 50% with Genesys

    Maurício Alvares da Silva Velloso Ferreira Director of Corporate Clients and Services

  • Eir boosts first-call resolution 50% with Genesys

    John Connors Director of Business Transformation

  • Stater resolves 60% of requests first time with Genesys Cloud

    Johan van Hensbergen Product Owner

  • Bright Horizons saves $110,000 in telecom costs with Genesys

    Bruce Lambert Director, Resource Planning and Reporting

  • Alinta Energy boosts customer satisfaction to 90% and cuts average speed of answer 66% with Genesys

    Kevin Watts Head of Customer Service Excellence

  • Refuge supports 30% to 40% more survivors with Genesys Cloud

    Ellen Patterson Deputy Service Manager

  • Vaillant cuts maximum waiting time 53.1% with Genesys Cloud

    Michael Graffe Head of IT

  • Nestlé cuts IT tickets 83% with Genesys Cloud

    Felipe Kitano Platform Manager - Contact Center
FeaturedCustomers has 2,129,937+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.