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566 Genesys Case Studies

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  • Charles Sturt University reduces operating costs by 13% with Genesys

  • Genesys helps Corona Direct sell more and automate business processes

    Philippe Neyt Commercial Director

  • Mobile Service Provider Increases Success With Customer Segmentation

    Velanas Theodoros Call Centre Supervisor, Vodafone Greece

  • Accelerating integration. Enhancing satisfaction

    Michael Graffe Head of IT

  • Future-proof cloud migration

    Felipe Kitano Platform Manager - Contact Center

  • Vodafone boosts digital interactions to 70% with Genesys

  • Vodafone boosts messaging automation to 44% with Genesys

  • Quicken achieves 412% ROI in under 3 months with Genesys

  • Cielo boosts efficiency by 50% with Genesys Cloud

  • Datamétrica cuts idle time from 43 minutes to zero with Genesys

  • Harambee achieves 90% first-contact resolution with Genesys Cloud

  • Swisscom reduces average handling time by 3% with Genesys

  • ELKJØP halves contact center systems and cuts WEM support 83% with Genesys

  • Affin Bank Berhad boosts telesales productivity 142% with Genesys

  • Lenovo boosts customer satisfaction 85% with Genesys

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