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566 Genesys Case Studies

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  • Leveling up CX sparks exceptional engagement at Salvation Army

    Fuchsia De Lange Phone Assistance Line Manager

  • ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels

    Michael Kim Director of Support Services

  • Creating a customer-centric environment at EmblemHealth

    Kevin Lincoln Director of Telecommunications and Call Center Technologies

  • Future-proof cloud migration

    Felipe Kitano Platform Manager - Contact Center

  • Vodafone boosts digital interactions to 70% with Genesys

  • Vodafone boosts messaging automation to 44% with Genesys

  • Quicken achieves 412% ROI in under 3 months with Genesys

  • Cielo boosts efficiency by 50% with Genesys Cloud

  • Datamétrica cuts idle time from 43 minutes to zero with Genesys

  • Harambee achieves 90% first-contact resolution with Genesys Cloud

  • Swisscom reduces average handling time by 3% with Genesys

  • ELKJØP halves contact center systems and cuts WEM support 83% with Genesys

  • Affin Bank Berhad boosts telesales productivity 142% with Genesys

  • Lenovo boosts customer satisfaction 85% with Genesys

  • Lowell Norway boosts first-contact resolution to 90% with Genesys

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