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577 Genesys Case Studies

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  • Ingosstrakh reduces call connection time to 5-7 seconds with Genesys

    Olga Sukhova Head, Contact Center

  • Sistecrédito boosts NPS by 8 points with Genesys

    Natália Flores Vice President of Operations at Sistecrédito

  • Western Union automates 85% of kiosk transactions with Genesys

  • Vodafone boosts digital interactions to 70% with Genesys

    Salim Al Adawi Manager, Customer Care, Vodafone Oman

  • Vodafone boosts messaging automation to 44% with Genesys

    Jörg Knoop Head, Call Center Control

  • Quicken achieves 412% ROI in under 3 months with Genesys

    Ian Roberts Operations Leader

  • Cielo boosts efficiency by 50% with Genesys Cloud

    Marcelo Ferreira Technology Manager and Contact Center Leader at Cielo

  • Datamétrica cuts idle time from 43 minutes to zero with Genesys

  • Harambee achieves 90% first-contact resolution with Genesys Cloud

    Hayley Clements Head of Youth Services, Harambee Youth Employment Accelerator

  • Swisscom reduces average handling time by 3% with Genesys

    Marcel Hischier Product Manager Customer Interactions, Swisscom

  • ELKJØP halves contact center systems and cuts WEM support 83% with Genesys

    Tom Petersson Solution Architect, Elkjøp Nordic

  • Affin Bank Berhad boosts telesales productivity 142% with Genesys

    Datuk Wan Razly Abdullah Wan Ali President and Group CEO

  • Lenovo boosts customer satisfaction 85% with Genesys

  • Lowell Norway boosts first-contact resolution to 90% with Genesys

    Lene Strengelsrud Head of Communication Center

  • Bradesco Next handles 85% of inquiries with Genesys

    Eder Gonzaga Head of Customer Experience and Artificial Intelligence
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