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577 Genesys Case Studies

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  • Etraveli Group boosts productivity 15% with Genesys Cloud CX

    Mikael Örtelind chief technology officer

  • UNITEC boosts chat volume 100% and cuts agent turnover to 2% with Genesys

    Leandro Cruz Hernández Digital Director and Customer Experience

  • 3 Denmark boosts Net Easy Score 15% with Genesys Cloud

    Jonas Kristensen Business Optimisation Manager

  • Housing Direct cuts IT faults from 1,200 to 3 with Genesys

    Tracy Thompson Manager

  • SITA improves voice team efficiency by up to 50% with Genesys

    Vichaig Douangpaseuth Senior Manager, Service Improvement SDN Network and Voice Practice

  • Vivo saves over $1.5 million and boosts customer satisfaction above 90% with Genesys

    Rafael Grottoli IT Director

  • Beyond Bank cuts handle times by 13% with Genesys

    Brent Alexander National Manager, Customer Relationship Center

  • NSW Department of Communities and Justice cuts call handling times by 30% with Genesys

    Wendy Keith Director, Housing Contact Center

  • HELPLINE switches to Genesys Cloud in 5 days and handles 50,000 requests daily

    Lionel Florence Director Users Digital Journeys

  • Round Room boosts productivity 35% with Genesys Cloud

    Ryan Ervin Senior Director, Customers for Life

  • Edenred Mexico boosts sales 100% with Genesys

    Aurelie Bagard Director of Distant Sales

  • TSB Bank boosts agility and cuts call abandonment 20% with Genesys

    Lisa Macnee Head of Digital and Customer Engagement Center

  • Fonterra cuts inbound calls by 29% with Genesys

    Melanie Tuck Manager, Farm Source Service Center, Fonterra

  • Bank Millennium boosts service with Genesys, cutting queue times 20% in three days

    Krzysztof Ciąpała Contact Center Development Manager

  • Probe Group reduces AHT by 13% with Genesys

    Andrew Hume Chief Executive Officer
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