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566 Genesys Case Studies

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  • SITA improves voice team efficiency by up to 50% with Genesys

  • Emergency Service Provider, Samu 44, Improves Patient Care With Genesys

    Frédéric Berthier Operational Director of Medical Process, SAMU 44

  • Building proactive banking models

    Esra Turhan Contact Center Senior Vice President

  • Lowell Norway boosts first-contact resolution to 90% with Genesys

  • Bradesco Next handles 85% of inquiries with Genesys

  • Visa transforms CX with Genesys and ServiceNow across 106M disputes annually

  • Housing Direct cuts IT faults from 1,200 to 3 with Genesys

  • Vivo saves over $1.5 million and boosts customer satisfaction above 90% with Genesys

  • Beyond Bank cuts handle times by 13% with Genesys

  • NSW Department of Communities and Justice cuts call handling times by 30% with Genesys

  • HELPLINE switches to Genesys Cloud in 5 days and handles 50,000 requests daily

  • Round Room boosts productivity 35% with Genesys Cloud

  • Edenred Mexico boosts sales 100% with Genesys

  • TSB Bank boosts agility and cuts call abandonment 20% with Genesys

  • Fonterra cuts inbound calls by 29% with Genesys

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