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577 Genesys Case Studies

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  • Credit Bank of Moscow boosts contact center efficiency 900% with Genesys

    Natalya Denisova Contact Center Director

  • IONOS boosts conversion 68% and revenue 29% with Genesys Cloud

    Carolin Raezer Head of Strategy and Innovation

  • Plated cuts abandonment rates by 80% with Genesys

    Nick Taranto Co-Founder and Co-CEO

  • eco24 reduces telephony costs and scales 80% home-office service with Genesys

    Hans-Jörg Fadda Managing Director

  • JPIMedia speeds onboarding for 420 agents with Genesys Cloud

    Rebekah Avill Head of Commercial Systems

  • CallPageboy reduces handle time by 20% with Genesys

    Ken Colley Managing Director

  • Ethiopian Airlines boosts website conversions 49% with Genesys

    Getinet Tadesse Chief Information Officer

  • FE Credit boosts service levels 90% with Genesys

    Nguyễn Thanh Sơn Head of Customer Service, FE Credit

  • Lyreco boosts customer satisfaction to 95% with Genesys Cloud

    Nelson Oliveira Product Owner, Customer Care

  • Localsearch scales its 80-seat contact center and adds 60 agents with Genesys

    Gary Mandelkow Chief Technology Officer

  • 3 Denmark boosts productivity 10% and cuts handle times 20% with Genesys

    Jonas Kristensen Business Optimisation Manager

  • Conrad Electronic moves 99% of headquarters staff remote in 3 days with Genesys

    Günther Oberhofer Director IT Communication and Networks

  • Eni Plenitude boosts NPS 30% with Genesys

  • Spark cuts servers by 96% with Genesys Cloud

    James Palmer-Dale Chapter Lead of Customer

  • Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

    Robert Fellowes Customer Focused Transactions Services Lead
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