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566 Genesys Case Studies

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  • Improving customer service and safety with integration and automation

    Anders Edgren Former Technical Manager

  • NTT Docomo cuts after-call work by 80% with Genesys

  • Best Buy Canada realizes a 20% reduction in operational costs with Genesys Cloud

    Mick Robinson Director of Customer Care

  • Fonterra cuts inbound calls by 29% with Genesys

  • Bank Millennium boosts service with Genesys, cutting queue times 20% in three days

  • Probe Group reduces AHT by 13% with Genesys

  • eco24 reduces telephony costs and scales 80% home-office service with Genesys

  • JPIMedia speeds onboarding for 420 agents with Genesys Cloud

  • CallPageboy reduces handle time by 20% with Genesys

  • Ethiopian Airlines boosts website conversions 49% with Genesys

  • FE Credit boosts service levels 90% with Genesys

  • Lyreco boosts customer satisfaction to 95% with Genesys Cloud

  • Localsearch scales its 80-seat contact center and adds 60 agents with Genesys

  • 3 Denmark boosts productivity 10% and cuts handle times 20% with Genesys

  • Conrad Electronic moves 99% of headquarters staff remote in 3 days with Genesys

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