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566 Genesys Case Studies

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  • Axis Bank improves customer experience and sales productivity with Genesys

    Dayakaran Sridhar Senior Vice President

  • Cloud-based platform eliminates customer experience risk

    Thibaud Hager Director of Employee Benefits

  • Bank OCBC NISP delivers a true omnichannel experience — from smooth onboarding to seamless digital experiences

  • Bank Millennium boosts service with Genesys, cutting queue times 20% in three days

  • Probe Group reduces AHT by 13% with Genesys

  • eco24 reduces telephony costs and scales 80% home-office service with Genesys

  • JPIMedia speeds onboarding for 420 agents with Genesys Cloud

  • CallPageboy reduces handle time by 20% with Genesys

  • Ethiopian Airlines boosts website conversions 49% with Genesys

  • FE Credit boosts service levels 90% with Genesys

  • Lyreco boosts customer satisfaction to 95% with Genesys Cloud

  • Localsearch scales its 80-seat contact center and adds 60 agents with Genesys

  • 3 Denmark boosts productivity 10% and cuts handle times 20% with Genesys

  • Conrad Electronic moves 99% of headquarters staff remote in 3 days with Genesys

  • Eni Plenitude boosts NPS 30% with Genesys

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