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566 Genesys Case Studies

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  • Cloud contact center puts Lowell Norway in full control of their customer experience and opens doors for DevOps innovation

    Carl-Petter Udvang Product Manager

  • NSPCC uses emerging technologies to reach more children and optimize outcomes

    Ray Bilsby Chief Information Officer

  • Göteborg Energi turns to the Genesys PureConnectTM platform to manage upgrades and growth

    Mikael Hedin System Administrator

  • Spark cuts servers by 96% with Genesys Cloud

  • Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

  • Nespresso delivers a more consistent premium experience with Genesys Cloud

  • KPN centralizes all contact channels on one platform with Genesys Cloud

  • GoodLeap boosts collections calls 3X and productivity 173% with Genesys

  • Pluxee Romania boosts CSAT by 35% with Genesys

  • ValCredit improves customer relations with 59% fewer resources using Genesys

  • COOntacto boosts service levels from 27% to 89% with Genesys

  • Almosafer boosts scalability with Genesys Cloud and improves cross-selling

  • BNP Paribas saves over $5 million with Genesys Cloud

  • DAMAC decreases agent interactions by 46% with Genesys

  • Majid Al Futtaim saves 43% in contact center costs with Genesys

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