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577 Genesys Case Studies

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  • Multilaser scales to 1.4 million calls and 100% remote work with Genesys Cloud CX

    Leonardo Castilho Head eCommerce, After-sales and Digital Marketing

  • Charles Sturt University reduces operating costs by 13% with Genesys

    Paul Drake Contact Center Systems Manager at CSU

  • Avis Budget Group handles 30% of inquiries with self-service using Genesys

    Edoardo Peniche Vice President Budapest Service Center

  • Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

    Robert Fellowes Customer Focused Transactions Services Lead

  • Nespresso delivers a more consistent premium experience with Genesys Cloud

  • KPN centralizes all contact channels on one platform with Genesys Cloud

  • GoodLeap boosts collections calls 3X and productivity 173% with Genesys

  • Pluxee Romania boosts CSAT by 35% with Genesys

    Thibault Guerard VP of Customer Experience and Care, Pluxee

  • ValCredit improves customer relations with 59% fewer resources using Genesys

  • COOntacto boosts service levels from 27% to 89% with Genesys

  • Almosafer boosts scalability with Genesys Cloud and improves cross-selling

  • BNP Paribas saves over $5 million with Genesys Cloud

  • DAMAC decreases agent interactions by 46% with Genesys

  • Majid Al Futtaim saves 43% in contact center costs with Genesys

  • Vero cuts call abandonment rates by 70% with Genesys

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