Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • Bank Millennium updates its legacy system to transform services and shift to remote working in three days

    Krzysztof Ciąpała Contact Center Development Manager

  • Crafting a better experience across channels

    Damián Cruz Digital Channel Consultant

  • Ping An increases customer service efficiency and NPS while delivering seamless omnichannel customer experience

    YU WEI General Manager

  • Spark cuts servers by 96% with Genesys Cloud

  • Woolworths Finance Shared Services boosts cash flow by AUD $35 million with Genesys

  • Nespresso delivers a more consistent premium experience with Genesys Cloud

  • KPN centralizes all contact channels on one platform with Genesys Cloud

  • GoodLeap boosts collections calls 3X and productivity 173% with Genesys

  • Pluxee Romania boosts CSAT by 35% with Genesys

  • ValCredit improves customer relations with 59% fewer resources using Genesys

  • COOntacto boosts service levels from 27% to 89% with Genesys

  • Almosafer boosts scalability with Genesys Cloud and improves cross-selling

  • BNP Paribas saves over $5 million with Genesys Cloud

  • DAMAC decreases agent interactions by 46% with Genesys

  • Majid Al Futtaim saves 43% in contact center costs with Genesys

FeaturedCustomers has 1,971,017+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.