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566 Genesys Case Studies

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  • RCB Transforms Agent Performance For Greater Customer Engagement And Three-Times Higher Revenues

    Marco AC Mattos Executive Director of Business Intelligence, Analysis and Strategy

  • Three Words On Genesys Enterprise Workload Management from French Insurer SPB

    François de Medeiros Production Manager, SPB

  • Telefónica Chile Consolidates Communications and Improves Efficiencies

    Sandra Catalán Post-Sales Services Manager

  • Vero cuts call abandonment rates by 70% with Genesys

  • Valley Strong Credit Union shifts 40% of contact center interactions to AI with Genesys

  • ENGIE Australia & New Zealand improves NPS by 75% with Genesys

  • Ferguson unifies 1,200+ locations with Genesys Cloud to strengthen customer relationships

  • Zain Sudan boosts service levels 15% with Genesys Cloud

  • DM reduces call handling time by 20% with Genesys

  • NTT Docomo cuts after-call work by 80% with Genesys

  • P&N Group saves 15 minutes per agent per day with Genesys

  • Essent boosts employee satisfaction 32% with Genesys

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

  • Astro Malaysia boosts customer satisfaction 27% with Genesys Cloud

  • Rush University System for Health cuts handle time by up to 15% with Genesys

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