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577 Genesys Case Studies

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  • Personal Paraguay records 100% of calls with Genesys

    Carmen Malgarejo Contact Center Manager

  • Otkritie Group boosts self-service to 24.4% with Genesys

    Sergey Rusanov Member of the Board and Chief Information Officer

  • Bigbank lowers total cost of ownership by 30% with Genesys

  • Valley Strong Credit Union shifts 40% of contact center interactions to AI with Genesys

    Kristi Mead VP of Contact Center

  • ENGIE Australia & New Zealand improves NPS by 75% with Genesys

    Nicole Shoaei Head of CX, ENGIE Australia and New Zealand

  • Ferguson unifies 1,200+ locations with Genesys Cloud to strengthen customer relationships

    Matt Stirrup Director of Associate Experience at Ferguson

  • Zain Sudan boosts service levels 15% with Genesys Cloud

    Elshaikh Madani Director Customer Care

  • NTT Docomo cuts after-call work by 80% with Genesys

    Morimichi Saiki Director, Platform Strategy & Infrastructure, NTT DOCOMO

  • P&N Group saves 15 minutes per agent per day with Genesys

    Eric Wong Head of Transformation Strategy and Technology, P&N Group

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

    Andrew Lindsay UK Engineering Manager

  • Astro Malaysia boosts customer satisfaction 27% with Genesys Cloud

    Cynthia Seow Director of Customer Experience and Digital, Astro

  • Rush University System for Health cuts handle time by up to 15% with Genesys

    Scott Blanchard Director of Digital Patient Experience

  • Bon Secours Mercy Health boosts appointments scheduled 13% with Genesys

    Adam Kirkendall Director, Technology and Analytics Medical Group, Bon Secours Mercy Health

  • Sistecrédito boosts NPS by 8 points with Genesys

    Natália Flores Vice President of Operations at Sistecrédito

  • GoTyme Bank boosts customer satisfaction to 90% with Genesys

    Greta Goosen Head of Customer Service and Experience at GoTyme Bank
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