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566 Genesys Case Studies

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  • Western Governors University - Customer Case Study

    Adam Davis Vice President of Operations

  • Simplifies customer interactions with the Genesys Customer Experience Platform

    Patrick Crawford Manager Transactional Services

  • Transforming the customer and employee experience

    Edgar Muñoz Hernández Head of Analytics and Support

  • Vero cuts call abandonment rates by 70% with Genesys

  • Valley Strong Credit Union shifts 40% of contact center interactions to AI with Genesys

  • ENGIE Australia & New Zealand improves NPS by 75% with Genesys

  • Ferguson unifies 1,200+ locations with Genesys Cloud to strengthen customer relationships

  • Zain Sudan boosts service levels 15% with Genesys Cloud

  • DM reduces call handling time by 20% with Genesys

  • NTT Docomo cuts after-call work by 80% with Genesys

  • P&N Group saves 15 minutes per agent per day with Genesys

  • Essent boosts employee satisfaction 32% with Genesys

  • Stefanini eliminates 100s of servers and virtual machines with Genesys

  • Astro Malaysia boosts customer satisfaction 27% with Genesys Cloud

  • Rush University System for Health cuts handle time by up to 15% with Genesys

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