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577 Genesys Case Studies

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  • Magenta Telekom reduces hold times and repeat calls with Genesys Cloud

    Francois Mairey SVP of IT, Magenta Telekom

  • Belfius Bank cuts call volumes by 30% with Genesys DX chatbot

    Pascal Buyle Head of Non-life Policies Retail

  • Actavo achieves 100% uptime and 80% of calls answered in 20 seconds with Genesys

    Alexander Barr Customer Services Director

  • UHealthSolutions cuts agent onboarding time by 90% with Genesys

    Greg Lonnqvist Associate Director of Operations, UHealthSolutions

  • Aterian cuts tech TCO by 65% with Genesys

    Lorena Lovric Director of Customer Service, Aterian

  • Charles Sturt University reduces operating costs by 13% with Genesys

    Paul Drake Contact Center Systems Manager at CSU

  • Woolworths New Zealand boosts contact center capacity 60% with Genesys

    Steve James Head of Technology, Woolworths New Zealand

  • Leroy Merlin scales omnichannel CX across nearly 50 stores with Genesys

    Edoardo Messinese IT Manager, Sales and Marketing, Leroy Merlin

  • Fremtind Service automates over half of chat inquiries with Genesys Cloud

    Richard Vogt Operations Manager, Fremtind Service

  • Westpac New Zealand rolls 39 contact center silos into one with Genesys

    Jason Lock Head of Contact Centers, Westpac NZ

  • Essent boosts employee satisfaction 32% with Genesys

    Michiel Kouijzer Product Manager, Essent

  • DM reduces call handling time by 20% with Genesys

    Mauricio Meneghetti Chief Operating Officer (COO) of DM

  • Bigbank lowers total cost of ownership by 30% with Genesys

  • Yale New Haven Health cuts repeat calls 50% with Genesys

  • ERGO in the Baltics earns 1st place in Estonia and Latvia with Genesys

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