Back to Profile

566 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • DAMAC decreases agent interactions by 46% with Genesys

  • Leading the way in energy customer care

    Kevin Watts Head of Customer Service Excellence

  • Vodafone boosts messaging automation to 44% with Genesys

  • Bon Secours Mercy Health boosts appointments scheduled 13% with Genesys

  • Sistecrédito boosts NPS by 8 points with Genesys

  • GoTyme Bank boosts customer satisfaction to 90% with Genesys

  • Magenta Telekom reduces hold times and repeat calls with Genesys Cloud

  • UHealthSolutions cuts agent onboarding time by 90% with Genesys

  • Aterian cuts tech TCO by 65% with Genesys

  • Charles Sturt University reduces operating costs by 13% with Genesys

  • Woolworths New Zealand boosts contact center capacity 60% with Genesys

  • Leroy Merlin scales omnichannel CX across nearly 50 stores with Genesys

  • Fremtind Service automates over half of chat inquiries with Genesys Cloud

  • Westpac New Zealand rolls 39 contact center silos into one with Genesys

FeaturedCustomers has 1,971,184+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.