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566 Genesys Case Studies

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  • Lenovo bolsters customer experience with omnichannel platform

    Ronald Mitchell Director of World Wide Contact Centers

  • How PayPal relies on a single customer experience platform from Genesys to differentiate customer service and manage explosive growth

    Dar Andrews Senior Director of Service Delivery and Engineering

  • DNB Increases First Contact Resolution Through Smarter Forecasting and Scheduling

    Grethe Smith-Meyer DNB

  • Bon Secours Mercy Health boosts appointments scheduled 13% with Genesys

  • Sistecrédito boosts NPS by 8 points with Genesys

  • GoTyme Bank boosts customer satisfaction to 90% with Genesys

  • Magenta Telekom reduces hold times and repeat calls with Genesys Cloud

  • UHealthSolutions cuts agent onboarding time by 90% with Genesys

  • Aterian cuts tech TCO by 65% with Genesys

  • Charles Sturt University reduces operating costs by 13% with Genesys

  • Woolworths New Zealand boosts contact center capacity 60% with Genesys

  • Leroy Merlin scales omnichannel CX across nearly 50 stores with Genesys

  • Fremtind Service automates over half of chat inquiries with Genesys Cloud

  • Westpac New Zealand rolls 39 contact center silos into one with Genesys

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