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577 Genesys Case Studies

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  • Magenta Telekom reduces hold times and repeat calls with Genesys Cloud

    Francois Mairey SVP of IT, Magenta Telekom

  • Belfius Bank cuts call volumes by 30% with Genesys DX chatbot

    Pascal Buyle Head of Non-life Policies Retail

  • Actavo achieves 100% uptime and 80% of calls answered in 20 seconds with Genesys

    Alexander Barr Customer Services Director

  • ProbeCX reduces after-call work by 30% with Genesys

  • Child Bereavement UK expands compassionate support by 20% with Genesys

  • Infosys BPM boosts revenue 21% and efficiency 21% with Genesys

  • JLL boosts service agent productivity 7% with Genesys

  • StepChange creates 40 FTE advisor capacity with Genesys

  • Audika boosts customer satisfaction to 92% with Genesys

  • Riachuelo boosts customer satisfaction 60% with Genesys

  • Computacenter cuts agent attrition 48% with Genesys

  • Trademark Global boosts referral code usage 111% with Genesys

  • Bradesco Seguros raises NPS by 9 points with Genesys

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