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566 Genesys Case Studies

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  • A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

    Surawat Shinawatra Head of Customer Service

  • Bringing concierge customer service to members

    Rey Chavez Director of the Member Contact Center

  • DPD Russia Transforms Contact Center with Genesys

    Nataliya Tishkova Director of Customer Service, DPD Russia

  • Singapore Airlines sets its sights on becoming the world’s leading digital airline

    Marvin Tan Senior VP, Customer Services and Operations

  • SITA Global Services contact center innovation sees productivity take off while saving millions of dollars

    Vichaig Douangpaseuth Senior Manager, Service Improvement SDN Network and Voice Practice

  • Vivo transformed its contact center with an innovative strategy of automation and customization of the customer experience

    Rafael Grottoli IT Director

  • Western Governors University - Customer Case Study

    Adam Davis Vice President of Operations

  • TechStyle Fashion Group - Customer Case Study

    Aarde Cosseboom Director

  • Delivering outstanding experiences and optimizing business performance

    Datuk Wan Razly Abdullah Wan Ali President and Group CEO

  • ATB Financial - Customer Case Study

    Dwayne Calder Managing Director, Insight and Enablement

  • High-quality patient care without interruption

    Robert Allen Manager of Communication Center Technical Operations

  • Driving innovation and cost savings with a custom cloud solutions

    Chip Sugrue Vice President of Customer Strategies & Affiliate Management Consultant

  • Connecting the country through digitization and broadband

    Niklas Bone Business Analyst

  • Matching hot leads with top performers

    Majella Flynn Operations Manager

  • Maintaining strong client connections with cloud

    Edwin Smit Co-founder and Owner
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