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496 Genesys Case Studies

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  • Perfecting cognitive AI customer experience

    Pablo OyarzunCustomer Experience Divisional Manager

  • Overhauling Customer Service Through Genesys Self-Service Solutions

  • CarGarantie - Customer Case Study

    Christoph SchulerHead of Operations

  • Singapore Airlines sets its sights on becoming the world’s leading digital airline

    Marvin TanSenior VP, Customer Services and Operations

  • SITA Global Services contact center innovation sees productivity take off while saving millions of dollars

    Vichaig DouangpaseuthSenior Manager, Service Improvement SDN Network and Voice Practice

  • Vivo transformed its contact center with an innovative strategy of automation and customization of the customer experience

    Rafael GrottoliIT Director

  • Western Governors University - Customer Case Study

    Adam DavisVice President of Operations

  • TechStyle Fashion Group - Customer Case Study

    Aarde CosseboomDirector

  • Delivering outstanding experiences and optimizing business performance

    Datuk Wan Razly Abdullah Wan AliPresident and Group CEO

  • ATB Financial - Customer Case Study

    Dwayne CalderManaging Director, Insight and Enablement

  • High-quality patient care without interruption

    Robert AllenManager of Communication Center Technical Operations

  • Driving innovation and cost savings with a custom cloud solutions

    Chip SugrueVice President of Customer Strategies & Affiliate Management Consultant

  • Connecting the country through digitization and broadband

    Niklas BoneBusiness Analyst

  • Matching hot leads with top performers

    Majella FlynnOperations Manager

  • Maintaining strong client connections with cloud

    Edwin SmitCo-founder and Owner
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