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577 Genesys Case Studies

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  • Northern Beaches Council cuts report prep time by over 50% with Genesys

    Jane Kercher Business Analyst

  • Inchcape boosts inbound after-sales calls by 30% with Genesys

    Sharon Adams Sales and Service Manager

  • Best Buy Canada cuts operating costs 20% with Genesys Cloud

    Mick Robinson Director of Customer Care

  • Vivo saves $1.5 million annually and boosts satisfaction over 90% with Genesys

    Rafael Grottoli IT Director

  • Western Governors University improves call response times by 20% with Genesys Cloud

    Adam Davis Vice President of Operations

  • TechStyle Fashion Group rolls out Genesys Cloud globally in under 90 days

    Aarde Cosseboom Director

  • Affin Bank Berhad boosts telesales productivity by 142% with Genesys

    Datuk Wan Razly Abdullah Wan Ali President and Group CEO

  • ATB Financial boosts customer survey responses by 300% with Genesys

    Dwayne Calder Managing Director, Insight and Enablement

  • Rochester Regional Health empowers 700 remote agents with Genesys Cloud

    Robert Allen Manager of Communication Center Technical Operations

  • American Heart Association saves $500,000 a year with Genesys Cloud CX

    Chip Sugrue Vice President of Customer Strategies & Affiliate Management Consultant

  • Deutsche Glasfaser Wholesale GmbH modernizes customer service in 14 days with Genesys Cloud CX

    Niklas Bone Business Analyst

  • Field Management Ireland (FMI) boosts conversion rates 10% with Genesys Cloud CX

    Majella Flynn Operations Manager

  • Telefoonaanname.nl saves €5,000 and fixes 10% call abandonment with Genesys Cloud

    Edwin Smit Co-founder and Owner

  • FirstCare saves £305,000 and enables 150 home-based advisors in 48 hours with Genesys

    Suzanne Marshall Clinical Governance Officer

  • Pihlajalinna cuts handle time 20% with Genesys Cloud

    Antti Hämäläinen CC Service Support, Processes and Development Service Manager
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