Back to Profile

577 Genesys Case Studies

Industry
Company Size
15 per page
  • 15
Reset

  • City of Missouri City cuts average speed to answer by 55% with Genesys

    Nichole Conway Program Manager

  • Vaillant cuts maximum waiting time 53.1% with Genesys Cloud

    Michael Graffe Head of IT

  • Nestlé cuts IT tickets 83% with Genesys Cloud

    Felipe Kitano Platform Manager - Contact Center

  • Ignite Travel Group speeds onboarding 87% with Genesys PureCloud

    Conrad Dickson General Manager – ICT

  • Inland Revenue simplifies customer interactions with Genesys Engage

    Patrick Crawford Manager Transactional Services

  • Lincoln Financial standardizes contact centers with Genesys for multi-channel customer service

    Lincoln Financial

  • Lenovo boosts voice customer satisfaction 85% with Genesys

    Ronald Mitchell Director of World Wide Contact Centers

  • Lowell Norway boosts first call resolution to 90%+ with Genesys

    Carl-Petter Udvang Product Manager

  • Länsförsäkringar Västerbotten improves accessibility for 200 staff with Genesys

    Rakel Sandström Head of Business Support

  • mBank reduces abandoned calls by 58% with Genesys

    Jaroslaw Scigala Manager, Contact Center Development Division

  • Memira shortens response times and boosts interactions with Genesys

    Daniel Gellerbrink CIO, Memira

  • MyBudget reduces after-call work by 85% with Genesys

    Steven Bailey Chief Client Officer

  • Bradesco Next handles 85% of inquiries with Genesys

    Eder Gonzaga Head of Customer Experience and Artificial Intelligence

  • Nahdi Medical Company launches cloud contact center in 3 days with Genesys

    Abbas Mirza Senior Network and Security Consultant

  • Orient Bank boosts outbound calls 12.5x with Genesys

    Nino Kodya Chief Operating Officer
FeaturedCustomers has 2,129,697+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.