453 Genesys Case Studies

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  • Tide Cleans Up by Building Product Awareness for High Efficiency Detergent

  • Saving lives with the world’s first virtualized national voice, text and chat-enabled suicide prevention service

  • An Post, the Irish postal service, set about addressing a series of issues, which were impacting service quality to their customers

  • Lincoln Financial Transforms great customer experience through enterprise standardization

  • Lenovo bolsters customer experience with omnichannel platform

  • Cloud contact center puts Lowell Norway in full control of their customer experience and opens doors for DevOps innovation

  • Länsförsäkringar strengthens competitiveness with all-in-one customer experience platform

  • Fast-growing mBank balances service efficiency with omnichannel customer lifestyles

  • Scandanavian eye surgery chain sees efficiency gains with a flexible cloud contact center solution

  • MyBudget uses customer experience innovation powered by the Genesys® PureCloud application to continuously improve client outcomes

  • Bradesco Next becomes part of daily life for Brazil’s millennials

  • Nahdi Medical Company optimizes customer experience and internal IT service desk with an all-in-one solution

  • Orient Bank improves agent performance and raises customer service quality

  • Customer service center unification optimizes customer experience to raise revenue and productivity at Paipaidai

  • Partenamut Belgian social security company enhances customer experience with dynamic IVR from Genesys