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566 Genesys Case Studies

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  • Fast-growing real estate trailblazer uses PureCloud by Genesys to support nationwide franchise network

    Clifton Wareham Manager of Operations

  • Woolworths FSS reduces cost of doing business while delighting stakeholders

    Robert Fellowes Customer Focused Transactions Services Lead

  • Datamétrica transforming service operations for dramatically improved results

    Alberto Porto Executive Director

  • Simplifies customer interactions with the Genesys Customer Experience Platform

    Patrick Crawford Manager Transactional Services

  • Lincoln Financial Transforms great customer experience through enterprise standardization

    Lincoln Financial

  • Lenovo bolsters customer experience with omnichannel platform

    Ronald Mitchell Director of World Wide Contact Centers

  • Cloud contact center puts Lowell Norway in full control of their customer experience and opens doors for DevOps innovation

    Carl-Petter Udvang Product Manager

  • Länsförsäkringar strengthens competitiveness with all-in-one customer experience platform

    Rakel Sandström Head of Business Support

  • Fast-growing mBank balances service efficiency with omnichannel customer lifestyles

    Jaroslaw Scigala Manager, Contact Center Development Division

  • Scandanavian eye surgery chain sees efficiency gains with a flexible cloud contact center solution

    Daniel Gellerbrink CIO, Memira

  • MyBudget uses customer experience innovation powered by the Genesys® PureCloud application to continuously improve client outcomes

    Steven Bailey Chief Client Officer

  • Bradesco Next becomes part of daily life for Brazil’s millennials

    Eder Gonzaga Head of Customer Experience and Artificial Intelligence

  • Nahdi Medical Company optimizes customer experience and internal IT service desk with an all-in-one solution

    Abbas Mirza Senior Network and Security Consultant

  • Orient Bank improves agent performance and raises customer service quality

    Nino Kodya Chief Operating Officer

  • Customer service center unification optimizes customer experience to raise revenue and productivity at Paipaidai

    Cheng Lei Senior IT Manager
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