453 Genesys Case Studies

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  • Bringing cloud innovation to advertising

  • State of Michigan Department of Human Services Uses Genesys to Serve Citizens

  • Western Sydney University - Customer Case Study

  • Ignite Travel Group takes customer experience to the cloud, mobilizing the business for international expansion

  • Simplifies customer interactions with the Genesys Customer Experience Platform

  • Lincoln Financial Transforms great customer experience through enterprise standardization

  • Lenovo bolsters customer experience with omnichannel platform

  • Cloud contact center puts Lowell Norway in full control of their customer experience and opens doors for DevOps innovation

  • Länsförsäkringar strengthens competitiveness with all-in-one customer experience platform

  • Fast-growing mBank balances service efficiency with omnichannel customer lifestyles

  • Scandanavian eye surgery chain sees efficiency gains with a flexible cloud contact center solution

  • MyBudget uses customer experience innovation powered by the Genesys® PureCloud application to continuously improve client outcomes

  • Bradesco Next becomes part of daily life for Brazil’s millennials

  • Nahdi Medical Company optimizes customer experience and internal IT service desk with an all-in-one solution

  • Orient Bank improves agent performance and raises customer service quality