453 Genesys Case Studies

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  • Boosting the China tourism experience to a new level

  • Woolworths FSS reduces cost of doing business while delighting stakeholders

  • Retail giant unlocks growth with cloud

  • Plated Delivers Exceptional Customer Experiences with a Cloud-Based Platform

  • Stable, multi-channel contact center helps Silver World group achieve higher win rates and revenue

  • Telefónica Chile Consolidates Communications and Improves Efficiencies

  • Efinancial Taps Genesys Speech Analytics to Boost Revenue

  • Increasing Sales with Speech Analytics

  • How Genesys helped the largest electricity provider in the deregulated Texas market become industry rock stars

  • Canadian Communications Innovator Consolidates to One Centralized System for Multi-Channel Customer Interaction

  • How PayPal relies on a single customer experience platform from Genesys to differentiate customer service and manage explosive growth

  • Bupa Australia delivers customer-led transformation

  • Personal finance software provider uses customer engagement cloud solution to more easily deliver a superior customer experience

  • How an online retailer integrated email, phone, and chat

  • Integrated service with reductions in costs, gains in productivity and improved customer experience in a SIP environment