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577 Genesys Case Studies

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  • Lighthouse Works cuts average speed of answer from 23 to 8 seconds with Genesys

    Kyle Johnson President and Chief Executive Officer

  • bpost deploys Genesys IVR in 6 weeks to cut call-handling delays

    Wim De Groeve Operations and Organization Manager

  • Maximus completes 100+ Genesys migrations and cuts licensing costs by up to 50%

    Angela Kovach Vice President of Cloud Technology

  • Silver World boosts call traffic to 60,000 per day with Genesys

    Liu Hailong Manager of Contact Center Service

  • Telefónica Chile boosts customer satisfaction 6x with Genesys

    Sandra Catalán Post-Sales Services Manager

  • Efinancial boosts revenue by $571,200 a year with Genesys Speech Analytics

    Lori Bauer Director of Sales Support

  • Neutron boosts sales conversion 29% with Genesys Speech Analytics

    Nathan Schnell Director of Business Intelligence

  • TXU Energy cuts contact center costs by 40% with Genesys

    Tony Jurica Senior Managing Architect, IT Global Voice Networks

  • Vidéotron reduces transfer errors and unifies 18 million annual calls with Genesys

    Martin Marois Senior Manager, IT for Contact Center Technologies

  • PayPal improves NPS by 30 points with Genesys

    Dar Andrews Senior Director of Service Delivery and Engineering

  • Bupa Australia cuts average handle time from 13 to 5.3 minutes with Genesys

    James Iansek Head of Customer Service Design and Innovation

  • Quicken deploys Genesys PureCloud in 2 months to transform customer care

    Ian Roberts Operations Leader

  • JM Bullion handles 25% more call volume with Genesys

    Thomas Fougerousse VP of Operations

  • Itaú Unibanco centralizes customer service with Genesys and boosts sales 20%

    Fabiano Meira Dourado Nunes Director of Customer Services

  • Smollan improves social media response times by 50% with Genesys

    Annie Padayachee
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