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496 Genesys Case Studies

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  • Groupama Optimizes Customer Experience with Genesys

    Philippe VayssacCustomer Manager Project Owner

  • How replacing a multi-vendor system with a unified platform created a seamless and simple customer experience

    Nikhil GodboleHead of Customer Service

  • Genesys has helped Home Credit Bank increase customer-order processing speed and augment the number of requests operators handle hourly

    Egor BuinitskyDeputy Director for Home Credit Bank Contact Center Operations and Support Department

  • Proactively Handling Constituent Calls

  • City of Edmonton Doubles Portfolio Penetration with Genesys Cloud Solution

    Shafiq IslamCollections, Credit Manager, The City Of Edmonton

  • Constant Workforce Optimization Powers Czech Bank’s Success

    Jakub HlaváčSenior Manager, Client Center Development, CSOB

  • CX Act Worldwide Employs the Genesys Proactive Communications Solution for a Better Training Experience

    Crystal CollierCOO, CX Act Worldwide

  • DNB Increases First Contact Resolution Through Smarter Forecasting and Scheduling

    Grethe Smith-MeyerDNB

  • DPD Russia Transforms Contact Center with Genesys

    Nataliya TishkovaDirector of Customer Service, DPD Russia

  • Election Protection - Customer Case Study

    Jonah GoldmanLawyers' Committee

  • Entel - Customer Case Study

    Guillermo RiveraDevelopment and Technology Manager

  • ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels

    Michael KimDirector of Support Services

  • Cross-Channel Approach Helps Etisalat Become Egypt’s Leading Mobile Telecoms Provider

    Salah FateenIT CRM Platforms Manager

  • Growing multinational retailer broadens the customer experience

    Juan Pablo SanfuentesCorporate Contact Center Manager

  • Broadband Leader Adopts Innovative Multi-Channel Strategy

    Guido RodaHead of Information Technology, FASTWEB
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