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577 Genesys Case Studies

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  • Vaillant cuts maximum waiting time 53.1% with Genesys Cloud

    Michael Graffe Head of IT

  • Affin Bank Berhad improves telesales by 50% with Genesys

    Syed Faizal Head of Digital Banking & Project Director

  • Lenovo boosts customer satisfaction 85% with Genesys

  • City of Avondale cuts utility disconnections by almost half with Genesys

  • The City of Edmonton boosts collections revenue by $600,000 with Genesys

    Shafiq Islam Collections, Credit Manager, The City Of Edmonton

  • ČSOB boosts forecast accuracy above 90% with Genesys

    Jakub Hlaváč Senior Manager, Client Center Development, CSOB

  • CX Act Worldwide improves employee retention by 20% with Genesys

    Crystal Collier COO, CX Act Worldwide

  • DNB improves first contact resolution by 6% with Genesys

    Grethe Smith-Meyer DNB

  • DPD Russia cuts contact center costs by 35% with Genesys

    Nataliya Tishkova Director of Customer Service, DPD Russia

  • Election Protection achieves 100% uptime and reroutes 100,000 election-day calls with Genesys

    Jonah Goldman Lawyers' Committee

  • Entel boosts operational performance 25% with Genesys

    Guillermo Rivera Development and Technology Manager

  • Esri boosts first contact resolution to 70% with Genesys

    Michael Kim Director of Support Services

  • Etisalat boosts promotion response rates from 10% to 30% with Genesys

    Salah Fateen IT CRM Platforms Manager

  • Falabella improves contact center availability with Genesys for 3,000 agents across 4 countries

    Juan Pablo Sanfuentes Corporate Contact Center Manager

  • FASTWEB reduces agent seat costs by 20% with Genesys

    Guido Roda Head of Information Technology, FASTWEB
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