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496 Genesys Case Studies

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  • Fjellinjen blends AI with its service model to resolve issues faster

    Trond Martinsen Traffic Manager

  • Kiwi.com stays true to their innovative roots while embarking on an epic cloud journey

    Kamil Jagodziński Chief Customer Officer

  • Lianjia.com partners with Genesys to deliver an omnichannel customer experience for their online to offline real estate business

    Ge Ming Senior Manager, Contact Center

  • Proactively Handling Constituent Calls

  • City of Edmonton Doubles Portfolio Penetration with Genesys Cloud Solution

    Shafiq Islam Collections, Credit Manager, The City Of Edmonton

  • Constant Workforce Optimization Powers Czech Bank’s Success

    Jakub Hlaváč Senior Manager, Client Center Development, CSOB

  • CX Act Worldwide Employs the Genesys Proactive Communications Solution for a Better Training Experience

    Crystal Collier COO, CX Act Worldwide

  • DNB Increases First Contact Resolution Through Smarter Forecasting and Scheduling

    Grethe Smith-Meyer DNB

  • DPD Russia Transforms Contact Center with Genesys

    Nataliya Tishkova Director of Customer Service, DPD Russia

  • Election Protection - Customer Case Study

    Jonah Goldman Lawyers' Committee

  • Entel - Customer Case Study

    Guillermo Rivera Development and Technology Manager

  • ESRI Ensures a Single, Seamless Conversation with Customers Across All Channels

    Michael Kim Director of Support Services

  • Cross-Channel Approach Helps Etisalat Become Egypt’s Leading Mobile Telecoms Provider

    Salah Fateen IT CRM Platforms Manager

  • Growing multinational retailer broadens the customer experience

    Juan Pablo Sanfuentes Corporate Contact Center Manager

  • Broadband Leader Adopts Innovative Multi-Channel Strategy

    Guido Roda Head of Information Technology, FASTWEB
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