AnywhereNow is the trusted partner in delivering exceptional customer experiences driven by Enterprise Dialogue Management. They enable enhanced customer engagement, efficient workforce collaboration, AI driven insights, and full omnichannel service experience, leveraging the power of Teams and the entire Microsoft ecosystem, as well as a multitude of CRM integrations. AnywhereNow's products are award-winning, recognized by industry analysts, and trusted by over 2,000 blue-chip customers and partners such as Rabobank, Mazda, NHS, Emirates, KPMG, Deloitte, Credit Suisse, Aldi and Vodafone.

Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day from the contact center to the back office, helping companies deliver fast, simple service and a highly personalized cross-channel customer experience. Genesys software also optimizes processes and the performance of customer-facing employees across the enterprise.
Learn more about Genesys“My own concern about selecting a telephony and contact centre system is that the platform should be able to be applied globally to the Methven business and that it will integrate in the future to online versions of Microsoft Dynamics AX and Dynamics CRM. It is important that we leverage our existing investment in Microsoft products and ensure new services deployed follow the Methven roadmap which is to utilise Microsoft Cloud services such as Office365, Azure and the like. I think it will be a while before we get to the stage of installing Skype for Business Enterprise Voice in the United Kingdom and China, whereas Australia may be sooner.”







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