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Read 145 Five9 reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 96 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4163 reference ratings
4.7/5.0 (4163)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report
  • 2024 Top Rated Software Award

145Testimonials

  • “Salesforce is our source of truth for all our client information. For Five9 to integrate directly into that makes the lives of our agents much easier, as they can focus …

    Global Strategic Partner's Company Senior Vice President

  • "When the whole concept of the IVA came up, we was really excited because we knew that we would be able to do something that hasn’t been done."

    Henry Hernandez Director of Non-Emergency Medical Transportation Operations

  • “Anytime an employee has to interact with the Service Desk means that employee is not able to get their work done, and not only that, but interacting with the Service …

    Dennis Perpetua Chief Technology Officer
144 more testimonials currently locked

96 Case Studies

  • Empowering Workforce Flexibility with Five9

    Paul Bissonnette Manager, Customer Care Workforce Management

  • Breaking Ticket Sales Records with a Cloud Solution

    Mike Jennings Chief Administrative Officer

  • BSI Financial Optimizes their Contact Center to Improve Customer Experience and Performance

    Cody Bennett Senior Analyst/Applications Lead
95 more case studies currently locked

33 Customer Videos

  • BISSELL Homecare, Inc. has developed innovative floor care solutions for more than 140 years
    Play Video
    Razi Sharbaan II Associate Director, Global Consumer Services
  • Gateway One - Customer Success Story (Ivan Estrada - Assistant Manager)
    Play Video
    Ivan Estrada Assistant Manager of Customer Service
  • Teladoc - Customer Success Story (Gary Britton - Vice-President, Operations)
    Play Video
    Gary Britton Vice-President, Operations
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,903,683+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.