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Five9

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Read 145 Five9 reviews and testimonials from customers, explore 121 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 121 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4322 reference ratings
4.7/5.0 (4322)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

145Testimonials

  • “With Five9 we can reach more customers, connect with more people, and have more conversations, giving us more opportunities to work toward long-term profitability.”

    Fazal Shah Head of Group Telephony Yopa Property

  • "The integration with Five9 and Zoom Phone has helped our agents respond to our customers’ needs much quicker."

    Bernie Salvaggio IT Director

  • "Chat enabled us to bring something to RoundPoint that didn’t exist at the time with relatively low effort from a technology standpoint."

    Fabian Russell Assistant VP, Call Center Operations
144 more testimonials currently locked

121 Case Studies

  • Customer Excellence Reimagined The Ivy Collection Boosts Conversion Rates by 20%

    John Davis CTO

  • TruConnect Leverages AI to Reduce Costs and Optimize Customer Service

    Lucy Sung Chief Operating Officer

  • Serefin Drives 80% Call Deflection Rate with Five9

    Walter Wakulowsky President
120 more case studies currently locked

33 Customer Videos

  • AdventHealth - Customer Success Story (David Oakley - VP of Digital)
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    David Oakley VP of Digital
  • National Funding - Customer Success Story (Geoff Howard - Executive Vice President of Technology)
    Play Video
    Geoff Howard Executive Vice President of Technology
  • Open English - Customer Success Story (Lee Hasson - Director of Business Intelligence)
    Play Video
    Lee Hasson Director of Business Intelligence
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 121 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,972,412+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.