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Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.
“Quality Management is huge for us — listening to customer calls, grading agents, and getting feedback to those agents so they can improve.”
“To be able to identify the customer when they call and understand their reason for calling without them having to tell you helps drive a much better outcome, We needed …
"We needed to cut down the dead time between real contacts for our agents. The Five9 solution allowed us to do that. I’d recommend it to any franchisee."
Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.
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