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Read 145 Five9 reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 96 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4185 reference ratings
4.7/5.0 (4185)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report
  • 2024 Top Rated Software Award

145Testimonials

  • "We are now able to reach most leads within two days. In the past, it took us a week or more."

    Hiram Zamora Sales Intelligence Specialist

  • “Most would have just shut it down, but we decided to give it one last hurrah and make a significant investment to see if we could turn it around. Five9 …

    Ruben Resendez President

  • “Five9 has great features and functionality—and those are huge benefits— but a significant advantage is that it has enabled us to be nearly an API hook away from achieving just …

    Joe Deluca Senior Director Voice, Contact Center and Collaboration
144 more testimonials currently locked

96 Case Studies

  • Aprende Institute Delivers A+ CX to Students

    Lee Hasson Chief Technology Officer

  • Covid Clinic Goes Live with Five9 and Finds $2M in Savings

    Alan Ruiz Chief Operating Officer

  • PAR Delivers Superior CX with Five9 and Zoom

    Bernie Salvaggio IT Director
95 more case studies currently locked

33 Customer Videos

  • PAR Tech - Customer Success Story (Chris Greenburg - Director of Customer Service and Support)
    Play Video
    Chris Greenburg Director of Customer Service and Support
  • Regent University - Customer Success Story (Jonathan Harrell - Assistance Vice President of IT)
    Play Video
    Jonathan Harrell Assistant Vice President of IT
  • Teladoc - Customer Success Story (Gary Britton - Vice-President, Operations)
    Play Video
    Gary Britton Vice-President, Operations
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,905,661+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.