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Read 145 Five9 reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 96 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4251 reference ratings
4.7/5.0 (4251)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

145Testimonials

  • "Our abandon rate and average speed of answer have both decreased significantly since we optimized our Five9 solution. We have also seen increased agent productivity and efficiency. we definitely recommend …

    Cody Bennett Senior Analyst/Applications Lead

  • "With Five9, it has definitely given us more flexibility in terms of reporting metrics for our agents."

    Ivan Estrada Assistant Manager of Customer Service

  • "Citrix is a big proponent of the cloud. It enables us to focus on what we are supposed to be focused on. Why not let an organization like Five9—that specializes …

    Marc Flaum Senior Architect, Citrix
144 more testimonials currently locked

96 Case Studies

  • Doctor Care Anywhere Gains 44-Point Satisfaction Lift

    Greg Rixon Head of Operations

  • Improving Customer Service for KAR Users

    Adam Chobany Product Manager for Unified Communications and Collaboration Services

  • Powering Exceptional Multilingual Customer Experiences for Global Brands

    Neal Bartram Business Unit Director
95 more case studies currently locked

33 Customer Videos

  • Siemens - Customer Success Story (Chittaranjan Desai - Director of Central Applications and Support)
    Play Video
    Chittaranjan Desai Director of Central Applications and Support
  • Teladoc - Customer Success Story (Gary Britton - Vice-President, Operations)
    Play Video
    Gary Britton Vice-President, Operations
  • National Funding - Customer Success Story (Geoff Howard - Executive Vice President of Technology)
    Play Video
    Geoff Howard Executive Vice President of Technology
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,911,736+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.