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Read 145 Five9 reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 96 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4243 reference ratings
4.7/5.0 (4243)
  • Fall 2025 Market Leader Call Center Management Software
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145Testimonials

  • "The thing we like most about Five9 and having a cloud solution is the mobility. It allows us the autonomy to make changes quickly, create new campaigns immediately, change dialing …

    Joshua Neilson Call Floor Director

  • "With Five9, our typical speed to lead time is less than a minute. When we get a lead, it’s called immediately."

    Colin Kleer University Bound

  • "Leveraging our shared strengths and cloud experience, we’re able to deliver a complete contact center in the cloud offering that enables organizations to fully achieve their modernization objectives. Five9 is …

    John Bourne Senior Vice President
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96 Case Studies

  • Retailer Hits 45% IVA Containment, 90%+ QM & CSAT

  • RJR Technology - Customer Case Study

    Bob Rubertone Founder

  • University Doubles its Call Volume without Adding Staff by Using Five9

    Jonathan Harrell Assistant Vice President of IT
95 more case studies currently locked

33 Customer Videos

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Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,911,018+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.