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Read 145 Five9 reviews and testimonials from customers, explore 96 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 96 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4274 reference ratings
4.7/5.0 (4274)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

145Testimonials

  • "The new reporting available through Five9 became impactful throughout the TBI organization and integral in more strategic decision-making."

    Telecom Brokerage Inc.

  • "We look for trust within our partners, and that’s what we’ve found with Five9 and Movigoo."

    Ivan Escamilla SONDA

  • "Our contact center expenses were cut by 60-70%. We’ve been in business for six years, and we didn’t see legitimate profit until we switched to Five9."

    Jason Myers Sentinel Customer Aquisition
144 more testimonials currently locked

96 Case Studies

  • Hanna Andersson Dresses for CX Success

    Angela Kourtoglou Senior Director of Operations and Head of Customer Care

  • PUMA Puts CX in the Fast Lane

  • Retailer Hits 45% IVA Containment, 90%+ QM & CSAT

95 more case studies currently locked

33 Customer Videos

  • Olympus - Customer Success Story (Katie Fosher - Call Center Supervisor)
    Play Video
    Katie Fosher Call Center Supervisor
  • Southern New Hampshire University - Customer Success Story (Alex Montenegro - Contact Center Solutions Manager)
    Play Video
    Alex Montenegro Contact Center Solutions Manager
  • PING Tops the Contact Center Leaderboard with Five9
    Play Video
    Michael Tingey Senior Manager of Customer and Consumer Relations
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 96 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 1,912,803+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.