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Five9

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Read 145 Five9 reviews and testimonials from customers, explore 121 case studies and customer success stories, and watch 33 customer videos to see why companies chose Five9 as their Call Center Management

Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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  • 145 Testimonials View
  • 121 Case Studies View
  • 33 Customer Videos View
Customer Rating Review Score based on 4467 reference ratings
4.7/5.0 (4467)
  • Fall 2025 Market Leader Call Center Management Software
    Press Release Report

145Testimonials

  • "Leveraging our shared strengths and cloud experience, we’re able to deliver a complete contact center in the cloud offering that enables organizations to fully achieve their modernization objectives. Five9 is …

    John Bourne Senior Vice President

  • "As we rapidly expanded our operations, we were struggling to hire and onboard agents quickly enough to meet the needs of our growing locations. It was mission critical for our …

    Alan Ruiz Chief Operating Officer

  • "Five9 Enterprise WFM is transforming the financial services market, enabling growth at scale which was previously unavailable."

    Jackson Hewitt Jackson Hewitt
144 more testimonials currently locked

121 Case Studies

  • Vibrant Customizes Member Experience with Five9 and Microsoft Teams

    Joanie Dean Business Analyst II

  • OceanFirst Bank Deploys AI for Collaborative Intelligence

    Brenda Gleeson Customer Care Center Manager

  • Integrating Systems to Improve Agent Productivity

    Matthew Dvorak Director of Workforce Management
120 more case studies currently locked

33 Customer Videos

  • Brandman University - Customer Success Story (Steve Farnsworth - Brandman University)
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    Steve Farnsworth Brandman University
  • Ygrene - Customer Success Story (Shawn Harrs - Chief Information Officer)
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    Shawn Harrs Chief Information Officer
  • Public Partnerships - Customer Success Story (Shane Moodyman - Director of Customer Services Workforce)
    Play Video
    Shane Moodyman Director of Customer Service Workforce
32 more videos currently locked

Additional Five9 Information & Resources

Read Five9 Reviews, Testimonials & Customer References from 145 real Five9 customers.

Browse Five9 Case Studies, Customer Success Stories, & Customer References from 121 businesses that use Five9.

Watch Five9 Customer Videos to learn why 33 businesses chose Five9.

FeaturedCustomers has 2,119,921+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.