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  • 4.7 / 5.0 (3987)
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Read 180 Talkdesk reviews and testimonials from customers, explore 146 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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Customer Rating Review Scorebased on 4321 reference ratings
4.7/5.0 (4321)
  • Market Leader 2025 2025
    Fall 2025Market LeaderCall Center Management Software
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180Testimonials

  • "I have an innate fear of mediocrity. As a competitive athlete and coach my entire life, it is hard for me to settle when it comes to achieving KPIs. Thankfully, with Talkdesk, I don't have to. I can better manage my teams and easily pivot when necessary. If your company or CX team is truly customer-centric, your focus should be on the customer with everything you do, which should determine your objectives and KPIs. Talkdesk enables everyone to keep the focus on what matters: the customer."

    Doron PrylukSenior Vice President of Customer Experience
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146 Case Studies

  • Elisa Videra - Customer Case Study

    Susana D’elia LagoTechnical Support Services Director
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47 Customer Videos

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    Greg ZaleckiDirector of Sales Operations
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Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 146 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.

FeaturedCustomers has 1,876,019+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.