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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 155 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 155 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4728 reference ratings
4.7/5.0 (4728)
  • Fall 2025 Market Leader Call Center Management Software
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    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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180Testimonials

  • “Customers were usually understanding the first time our phones went down, but it kept happening, and eventually some of them had enough and dropped us. We needed to find something …

    Christian Thurgood Chief Communications Officer

  • "With Talkdesk, we have now been in a long relationship actually. So we can speak the truth. We can say what works well, what needs to be improved, but always …

    Hubert Choplin Global Data & CRM Director

  • “As the largest e-commerce technology company in Latin America, we needed a comprehensive solution to provide a global view of our business. We selected Talkdesk because it has the deepest …

    Rodrigo Hutt Head of Classifieds Business Unit
179 more testimonials currently locked

155 Case Studies

  • Trivago Hotel Relations Confirms Talkdesk Chosen for New Contact Center Solution

    Antonia Eversberg Adviser Operations

  • 2U, Inc - Customer Case Study

    Brad Adams Chief Operating Officer, University Partnerships & Services

  • Simplifying the customer experience with Talkdesk AI

    Jeiner Morales SVP, Director of Data Analytics and Business Systems
154 more case studies currently locked

47 Customer Videos

  • With Talkdesk, EF English Live have increased contact rates significantly, increased pick up rates and delivered better CX
    Play Video
    Morgan Eberoni Vice President of Operations
  • Tuft & Needle - Customer Success Story (Aaron Bata - Head of Customer Experience)
    Play Video
    Aaron Bata Head of Customer Experience
  • Right Time - Customer Success Story (Anna Egan - Director, Customer Care)
    Play Video
    Anna Egan Director, Customer Care
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 155 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.

FeaturedCustomers has 1,972,427+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.