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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 146 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 146 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4397 reference ratings
4.7/5.0 (4397)
  • Fall 2025 Market Leader Call Center Management Software
  • 2024 Top Rated Software Award

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  • Top Rated Software Market Leader
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    4.7 / 5.0 (4107)

    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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180Testimonials

  • “The integration to Salesforce was literally a five-minute process to load it onto our system and had an immediate impact on contact center performance and efficiency.”

  • "Talkdesk unified our systems, so we can better manage support requests and deliver stronger service to our customers."

  • “Integrates seamlessly and streamlines call activity for a customer 360. Our SDR’s and Inside Sales team love using Talkdesk right within the Salesforce platform. Because it integrates right into Activity, …

179 more testimonials currently locked

146 Case Studies

  • Michaels creates a customer service breakthrough with Talkdesk AI

  • Ion Solar shifts to remote work in two hours with Talkdesk

  • Edmunds - Customer Case Study

145 more case studies currently locked

47 Customer Videos

  • Xenial - Customer Success Story (Mike Zarzeka - Senior Vice President of Information Technology and Systems)
  • Tuft & Needle - Customer Success Story (Aaron Bata - Head of Customer Experience)
  • Chillisauce - Customer Success Story(Lucy Zarembski - Head of Training and Development)
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 146 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.