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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 146 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 146 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4519 reference ratings
4.7/5.0 (4519)
  • Fall 2025 Market Leader Call Center Management Software

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    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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180Testimonials

  • "I think more internal efficiency will make happier customers - if we have everything in order and we can help our customers better, they will be happy. Having a call …

  • "Lineten’s customer experience is vital to our strategy. We're putting a lot of effort into trying to make sure that our consumers can reach us, and in turn we can …

  • "The speed and rapid pace of innovation, and the company’s dedication to it, was something that stood out with Talkdesk during our evaluations."

179 more testimonials currently locked

146 Case Studies

  • Cognosante powers scalable, reliable customer experience solutions for public programs

  • Gant Travel accelerates customer responsiveness with cloud-based service transformation

  • EF English Live - Customer Case Study

145 more case studies currently locked

47 Customer Videos

  • Teka Group - Customer Success Story (Esther Riglos - VP Global Head Customer Service)
  • With Talkdesk, Elisa Videra ensures that no call opportunity is missed, leading to increases in NPS and CSAT
  • WBM - Customer Success Story (Joel Hamm - Workforce Management, Tools and Technology Lead)
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 146 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.