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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 153 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 153 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4665 reference ratings
4.7/5.0 (4665)
  • Fall 2025 Market Leader Call Center Management Software

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180Testimonials

  • "In our experience, Talkdesk has been a great improvement over our previous contact center platform. It was easy to implement and had all the features we were looking to empower …

  • "Doctors and nurses are soldiers on the front line, so care continuity is critical. But we could not compromise the health of our own employees either. We didn’t think WFH …

  • "Customer needs are changing and so we have to have the mindset that we must change with it. What Talkdesk brings to the table is vital to our long term …

179 more testimonials currently locked

153 Case Studies

  • UNFCU boosts member interactions with Talkdesk and achieves a 40% immediate containment …

  • Xenial increases first call resolution by 17x with Talkdesk

  • Sema4 - Customer Case Study

152 more case studies currently locked

47 Customer Videos

  • 2U, Inc - Customer Success Story(Brad Adams - Chief Operation Officer)
  • Taulia - Customer Success Story (Vanessa Avila Esparza - Technical Services Manager)
  • SD Worx - Customer Success Story (Yannick Lefever - Product Owner for Call Center Solution)
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 153 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.