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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 155 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 155 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4775 reference ratings
4.7/5.0 (4775)
  • Fall 2025 Market Leader Call Center Management Software

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180Testimonials

  • "What I really love about Talkdesk is when we need them, they’re readily available. To me, that’s a partnership: Someone who wants us to be successful versus just giving us …

  • "The Callbar voice over IP quality has been fantastic. And, we have gone with other cloud-based phone systems and they don’t compare to what Talkdesk has been able to offer."

  • “Talkdesk works great with SFDC and our ever-growing support team. Great call quality and integration with SFDC. We also use it for our account managers, onboarding and expansion sales teams. …

179 more testimonials currently locked

155 Case Studies

  • Justworks boosts experience for both customer and employee with Talkdesk

  • Ion Solar shifts to remote work in two hours with Talkdesk

  • Glintt to Improve Customer Service and Efficiency with Talkdesk

154 more case studies currently locked

47 Customer Videos

  • AMC Networks - Customer Success Story (Fred Kleiman - Vice President of Customer Service)
  • Taulia - Customer Success Story (Vanessa Avila Esparza - Technical Services Manager)
  • Alarm.com - Customer Success Story (Mary Kidd - Systems Manager, Customer Operations)
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 155 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.