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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 146 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 146 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4446 reference ratings
4.7/5.0 (4446)
  • Fall 2025 Market Leader Call Center Management Software
  • 2024 Top Rated Software Award

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    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

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180Testimonials

  • “The Talkdesk solution offers powerful tools that give me confidence that we are making informed decisions in managing our team, and servicing our customers more consistently with the quality they …

  • "Having one centralized system through Talkdesk, rather than multiple ones, allowed us to reduce technical debt and make a significant step toward a more streamlined, modern call center."

  • "Talkdesk has provided us with the ability to make educated decisions for our call center. It's how we connect with our customers."

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146 Case Studies

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  • Farfetch designs a happier, more agile global customer service team

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47 Customer Videos

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Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 146 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.