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Talkdesk

Read 180 Talkdesk reviews and testimonials from customers, explore 146 case studies and customer success stories, and watch 47 customer videos to see why companies chose Talkdesk as their Call Center Management

Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. Unlike other outdated and costly solutions that require a long setup and big upfront investment, Talkdesk requires no phones, no hardware, no coding and no downloads - all that is needed is a computer and an internet connection. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Infusionsoft, Olark and others to provide comprehensive information about customers.

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  • 180 Testimonials View
  • 146 Case Studies View
  • 47 Customer Videos View
Customer Rating Review Score based on 4642 reference ratings
4.7/5.0 (4642)
  • Fall 2025 Market Leader Call Center Management Software
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    4.7 / 5.0 (4274)

    Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center.

    Learn more about Five9

180Testimonials

  • "We were looking for a solution that is reliable and flexible, that we could implement anywhere, anytime without any big changes in our infrastructure."

    Wijnanda Benneker Project Manager

  • "The experience with Talkdesk Workforce Management has been great. As always Talkdesk is very engaged with us and responsive to what our needs are. We are seeing great benefits in …

    Michael Coster Manager, CRM and Data Analytics

  • "Go out and try things, there’s no need to fall into analysis paralysis—Talkdesk is easy to implement and easy to set up."

    Martin Lampman Director of Customer Care Operations
179 more testimonials currently locked

146 Case Studies

  • Elevating the Human Experience Through Predictive AI with Talkdesk

    Martin Lampman Director of Customer Care Operations

  • Powers rapid growth and unmatched customer service with Talkdesk

    Anna Egan Director, Customer Care

  • Optimizing year-round and seasonal customer care with Talkdesk CX Cloud™

    Rick Clark Director of Global Customer Care
145 more case studies currently locked

47 Customer Videos

  • Right Time - Customer Success Story (Anna Egan - Director, Customer Care)
    Play Video
    Anna Egan Director, Customer Care
  • Travelopia leverages data analytics and insights from Talkdesk to proactively reach out to customers to offer relevant and exciting travel experiences
    Play Video
    Mark Beauchamp Group Technology Director
  • With Talkdesk, Elisa Videra ensures that no call opportunity is missed, leading to increases in NPS and CSAT
    Play Video
    Susana D’elia Lago Technical Support Services Director
46 more videos currently locked

Additional Talkdesk Information & Resources

Read Talkdesk Reviews, Testimonials & Customer References from 180 real Talkdesk customers.

Browse Talkdesk Case Studies, Customer Success Stories, & Customer References from 146 businesses that use Talkdesk.

Watch Talkdesk Customer Videos to learn why 47 businesses chose Talkdesk.

FeaturedCustomers has 1,912,803+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.