With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.
"We were growing quickly, but our old VoIP system couldn’t keep up. Dropped calls and poor audio made it hard to connect with prospects. Imagine your first call with a potential client dropping—that’s not the impression you want to leave. It was impacting our pre-sales team’s ability to engage leads, making the sales process more difficult. We needed a solution that could scale and provide reliable, high-quality calls every time."
"We were using another calling solution before but it was very clunky and hard to use. We needed something that was more streamlined and user-friendly, and CloudTalk fits the bill perfectly."
We appreciate CloudTalk's flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.
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