28 CloudTalk Testimonials

CloudTalk has improved our call quality and radically decreased the number of dropped calls. The call dashboard also allows the management team to ensure that sales representatives are meeting key metrics, as well as diagnose any potential opportunities in their process.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

"Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance."

"As a growing Saas company, we were looking for a good app for the recording phone calls. Those are especially useful for account managers and also for new hires. Besides that, CloudTalk is a really user-friendly tool and its integration with Pipedrive is very helpful for our team."

I love the way you can use a visual tool to plan exactly how you want the system to handle incoming calls. Also the integration with our CRM system was surprisingly easy to enable. I wish there was more ability to choose from a selection of incoming numbers, but I ended up getting a great number. And they offered a path to change the number if I wasn't happy with the assigned number. CloudTalk has allowed us to implement a professional call handling capability for very little outlay. It also allows us to scale and expand simply, and work from anywhere in the world.

"Cloudtalk is very practical when it comes to organising your company calls. It makes your sales process more efficient and organized when using integration with CRM system. If any problem occurs, the customer support team will help you straight away."

We appreciate CloudTalk's flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

"The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved."

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

I was very impressed with the customer support we received from Cloudtalk. Our first contact with the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud-based phone system. Cloudtalk gave us full flexibility over our incoming phone setup. We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls are tracked and connected to our other workflows.

CloudTalk has helped me implement an in-house mini-call center at a very reasonable cost in dollars but also in time. It's simple and fast to integrate into my teams' operations. As the admin, I find it very easy to use the command center and to track our performance. I would definitely recommend CloudTalk to anyone in my position.

Cloudtalk has the best integration with our company CRM. The setup between our CRM system and CloudTalk was very easy and quick. All the apps are very user-friendly and well-well-organized. Highly recommend.

Fantastic service, great customer support for sales professionals with little IT experience. The team was professional and helped me to understand the platform. I am looking forward to exploring its analytics which I have not seen other platforms offer.

"CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness."

"The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers."