50 CloudTalk Testimonials

CloudTalk has improved our call quality and radically decreased the number of dropped calls. The call dashboard also allows the management team to ensure that sales representatives are meeting key metrics, as well as diagnose any potential opportunities in their process.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

"Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance."

"CloudTalk’s AI conversation intelligence drastically improved our efficiency. We’ve cut call quality analysis time from 2 hours to 20 minutes a day and reduced wrongly targeted leads by 24%, enabling us to focus on strategic growth while maintaining consistency across markets."

"Our chairman was involved. We did proof-of-value tests with two or three vendors, but CloudTalk stood out — especially for its Salesforce integration and ability to provide local mobile numbers."

”CloudTalk changed my life. The analytics, call recordings, and success tracking give us everything we need—and it’s increased our sales.”

"We went from juggling personal phones and manual call forwarding to a unified platform that saves us time and delivers a much better customer experience."

"CloudTalk hit the sweet spot—it had the features we needed, without overpricing. Most importantly, it integrated with Pipedrive, which is the heart of our business."

"It’s a really good partnership. Because we’re not just using CloudTalk — we’re shaping how we use it to increase sales."

"We looked at many solutions, but CloudTalk stood out in how supportive and flexible the team was. They listened to our needs, helped us think through integrations, and offered a very reasonable price."

"That call tree function, to customize as I want on the fly, is huge. My old system let me do some things, but often required tickets and waiting. With CloudTalk, I’m in control."

"We trialed CloudTalk and it just worked. At that point, we were so fatigued from switching tools, I didn’t want to test anything else. The timing was right and the experience was smooth."

"We were stuck at a 20–30% pickup rate with Aircall. With CloudTalk, we’ve hit 40–50%. That’s made all the difference."

“Once we switched to CloudTalk, our missed calls dropped by 23%. “That’s not just a number; that’s customers we’re able to connect with before it’s too late.”

"Several providers approached us, but CloudTalk offered competitive pricing, personalized support, and a user-friendly interface — especially for our agents."