28 CloudTalk Testimonials

CloudTalk has improved our call quality and radically decreased the number of dropped calls. The call dashboard also allows the management team to ensure that sales representatives are meeting key metrics, as well as diagnose any potential opportunities in their process.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

"Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance."

"The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way."

“As a company, we are proud to be able to grant access to people who want to begin a new life in our country. We trust that immigrants are a contribution to the country that receives them both culturally and in their contribution to the labor and economic force. There´s no doubt that CloudTalk has been a tool to fulfill the purpose.”

“It is very important to find a perfect match between clients’ and employees’ needs and we are glad to share this journey with CloudTalk."

“Thanks to CloudTalk, we can offer our services globally without unnecessary additional fees. Each agent has their own number, which allows easy and fast communication with clients. We have aquired 60+ international numbers. CloudTalk is a daily help for CoachHub’s support, sales, finance and HR teams.“

"The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals."

“I wasn’t afraid of switching to CloudTalk at all. I would definitely recommend this software because I think CloudTalk has a true startup mindset. It's easy to change things, always evolving, always proposing new solutions."

"We are extremely pleased with the results we achieved with CloudTalk. We are impressed with international calling capabilities, affordable pricing, and the ease of integration with Pipedrive."

"We were using another calling solution before but it was very clunky and hard to use. We needed something that was more streamlined and user-friendly, and CloudTalk fits the bill perfectly."

"As a global business, we were in dire need of a reliable and flexible VoIP solution that could handle our international communication requirements without bogging us down with time-consuming paperwork. That’s when we found CloudTalk, and it has been a game-changer for us."

"Thanks to CloudTalk’s reliability, we could improve upon its sales teams’ already high standards of performance and close more deals than we could have ever imagined. Today, Revolut conducts business from Europe through the Americas to Asia-Pacific, and our call center is proud to be a part of all of it."

"We were growing quickly, but our old VoIP system couldn’t keep up. Dropped calls and poor audio made it hard to connect with prospects. Imagine your first call with a potential client dropping—that’s not the impression you want to leave. It was impacting our pre-sales team’s ability to engage leads, making the sales process more difficult. We needed a solution that could scale and provide reliable, high-quality calls every time."

"The power dialer has been a game-changer for managing our call volume. Since we implemented the feature, about 90% of our agents are using it to automate dialing, saving time. The power dialer makes handling both new and old leads easier. It’s been crucial for our growth—our call volume has seen a 2.5X increase in just 8 months."