50 CloudTalk Testimonials

CloudTalk has improved our call quality and radically decreased the number of dropped calls. The call dashboard also allows the management team to ensure that sales representatives are meeting key metrics, as well as diagnose any potential opportunities in their process.

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

"Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance."

"We demoed multiple providers, but CloudTalk stood out immediately. It had the flexibility and analytics we needed, and the experience just felt right."

"We’ve now got over 20 phone numbers consolidated into a single CloudTalk call flow. Regional toll-free lines, local support numbers, it’s all unified."

"CloudTalk stood out immediately because it allowed us to centralize everything. Instead of scattered calls, we now had a structured system with clear tracking and reporting."

"CloudTalk was the only provider that offered the flexibility we needed, and at pricing that made sense for our size and growth."

"Only about 20% of inquiries pick up on the first attempt. Before, following up was frustrating and time consuming. With CloudTalk’s dialer we can queue up those calls automatically, ensuring nothing slips through the cracks."

"We chose CloudTalk because it excelled in all our evaluation criteria. The call quality was great. The analytics and reporting features were robust, allowing us to gain valuable insights into our call performance. Furthermore, CloudTalk’s scalability meant it could grow with our business, and your customer support was very responsive. In comparison to alternatives, CloudTalk provided the most comprehensive and reliable solution, making it the clear winner for us."

"We use CloudTalk across sales, support, and operations to keep everything running smoothly. Our support team relies on automated call routing to quickly connect clients with the right agents, reducing wait times and improving the customer experience. Our sales team uses it for outbound calls and follow-ups, with CRM integrations helping us keep track of every customer interaction. Recently, we started using multi-channel communication, and it’s been a great addition, allowing us to handle both calls and SMS from one platform, making client interactions even more efficient. From an operations and supervisor perspective, the reporting tools give us clear insights into team performance and areas for improvement, helping us fine-tune workflows and set better goals."

"CloudTalk’s native integration with HubSpot and Freshdesk was a big differentiator. Other platforms either didn’t offer native integrations or required lengthy custom development. With CloudTalk, it was plug-and-play."

"The support team is always there for us, whether it’s through Slack or proactive follow-ups. That level of service makes all the difference. With CloudTalk, we have a reliable partner who helps us optimize our operations and deliver better customer experiences every day."

"Calls are automatically logged in HubSpot, which keeps our data accurate and up-to-date. It’s a big time-saver for everyone."

"Our recruiters use CloudTalk to gather key details from candidates, like their availability and salary expectations. These 15-minute pre-qualification calls set the stage for successful placements. The ability to use SMS alongside calls is also vital – it lets us connect with candidates who are busy during work hours."