CloudTalk is the user-friendly cloud-based call center software, which was designed especially for sales and support teams. It is used by startups, scale-ups, SMEs, mid-sized companies, or online stores to improve customer experiences and team performance.
CloudTalk is equipped with plenty of advanced call center and call routing features like personalized call greetings, voicemail, contact tags, Interactive Voice Response menu, skill-based routing, and automatic call redirection to name a few. The admin interface is uncluttered, analytics is easy to comprehend and customer information is readily available to agents. CloudTalk has outbound call center features like predictive dialing and campaign management as well. There’s also a multitude of utility features that are helpful in operation in general such as strong security, browser notification, online agent management, and an unlimited number of inbound/outbound calls.
CloudTalk seamlessly integrates with over 30+ business tools including CRMs, e-commerce, helpdesk solutions, and chat software, incredibly extending its functionality and making it easy for any business to communicate with their clients, potential customers, and even someone within their organization.
More are being added over time. The platform can also be integrated with external applications thanks to its open API.
To set up call center software CloudTalk is quick and super easy. No programming skills are required, just follow the installation steps from the Cloudtalk help and you're good to go.
CloudTalk might be considered as a popular Aircall alternative? However, CloudTalk doesn't require a minimum of 3 users and doesn't tie you down with annual contracts, as Aircall does. Moreover, CloudTalk offers a migration tool that allows customers to switch from Aircall to migrate the data with a single click. Furthermore, CloudTalk pricing is much more reasonable.
CloudTalk offers native integration with the most popular CRM, eCommerce and helpdesk solution, including:
CRM - Pipedrive, Hubspot, Salesforce, Zendesk sell, Zoho, Microsoft Dynamics, Copper, amoCRM, Onpipeline, etc.
Helpdesk - Freshdesk, Zendesk, LiveAgent, Intercom, Gorgias, Kustomer, Front, Help Scout, etc.
eCommerce - Shopify,
Others - Zapier, Slack, Integromat, Nicereply, etc.
CloudTalk Pricing Plans:
Starter
€25/user/month
Essential
€30/user/month
Expert
€50/user/month
Custom
Contact vendor
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan.
A 14-day free trial is also available for you to get started (no credit card details required).
CloudTalk offers many useful materials for its customers and prospects, ranging from product videos, help articles, product pages, etc.
You can get in touch with our support team in different ways - via phone, email, or live chat on the website.
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